Rosabon Financial Services (RFS) Limited is an Award winning Rosabon Financial Services is member of the Concept Group is licensed by the Central Bank of Nigeria, CBN on April 22, 1993, and being a long-standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria’s leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.
We are recruiting to fill the position below:
Job Title: Telesales Executive
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
The specific objective of the telesales is to sell products and services over digital channels particularly phone, emails, SMS and social media chats. This means the ideal candidate must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
The goal is to help the company grow by bringing in customers and developing business.
Duties and Responsibilities
Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
Providing market research through outbound calling
Surveying customer satisfaction
Generating additional transactions outside assigned leads to meet sales targets
Contacting potential and existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements, sending applicable documents and requirements
Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
Producing reports and making recommendations to the team lead to be used as guidance in decision-making pertaining to the strategy for lead engagement and consummation
Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
Converting difficult leads into customers
Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
Generating investment/savings leads to meet sales target in wealth management portfolio
Any other tasks assigned by your supervisor
Key Performance Indicators
Minimum conversion count of 50 transactions monthly.
Average first contact time of 1hour
Channel utilization to maximize customer response.
Successful outreach recorded via calls, email, chats and SMS blasts.
Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
Customer retention rate of 60%
Generation of investment/savings account to meet monthly target
Requirements
Bachelor's Degree, HND or equivalent in any field of study.
Experience in contact center or customer service role with ability to make minimum of 100 calls daily
Proven track record of successfully meeting sales quota
Previous experience in financial services particularly with a record in fund mobilization.
Application Closing Date
6th December, 2024.
How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.
What to expect in the hiring process
A preliminary phone call with the recruiter
A reasoning and a personality assessment
A technical interview session with a HR representative and the hiring manager.