Spa Manager at ORIKI Group

ORÍKÌ is a luxury skincare brand that fuses natural ingredients & scientific research to create extraordinary personal care products. We create effective and luxurious beauty and grooming products utilizing raw materials and all natural resources discovered around the world. Botanically based, we use potent plants, organic ingredients and 100% natural essential oils.

We are recruiting to fill the position below:

Job Title: Spa Manager

Location: Lagos
Employment Type: Full-time

Responsibilities
Overview of Spa Operations:

• Coordinate facility schedules to maximise usage and efficiency.
• Develop and formulate training plans for in spa operational team members as needed/observed
• Ensure that the spa hygiene is up to standard
• Develop and implement marketing strategy for retail services
• Work closely with the HR to enforce compliance of all set down rules and regulations
• Analyse trends and metrics as it concerns spa operations
• Liaise with production team and Admin to ensure all the spa grade products needed are available in a timely manner
• Establish spa budget and financial goals
• Liaise with the Lead therapist to create fun in spa team bonding, training and exposure for operational team members
• Make and submit detailed reports as required
• Inform operational team of job responsibilities, performance expectations, targets, client service standards, or corporate policies and guidelines.
• Overview of daily booking schedule to ensure maximum occupancy rate
• Actively grow revenue and profit lines by ensuring spa supplies are utilised appropriately

Client Management:

• Ensure that all clients and guest have the best experience and leave refreshed and rejuvenated
• Analyse and interpret the needs of clients and offer appropriate options, suggestions and solutions
• Monthly meetings with the operation team to keep them updated on the necessary changes, standards and developments to ensure maximum client satisfaction
• Reaching out to disgruntled clients to resolve complaints.

Facility Management:

• Carrying out weekly inspections of all ORIKI equipment at your location
• Ensure that every basic equipment in all ORIKI facility is well maintained by conducting proactive maintenance and putting all necessary plans in place to prevent spoilage
• Work closely with management to ensure the functionality of all mechanical, electrical, glass or wooden equipment by arranging regular professional service/maintenance needed for the smooth operations of all ORIKI facilities in a proper and timely manner.
• Analyse the repeat failures across the various facilities and implement a planned preventive maintenance
• Make and submit detailed maintenance reports as required
• Supervise and ensure all renovations across any ORIKI facility

Professional Qualifications

• Must possess at least 4 years work experience with solid knowledge on how to handle operations in a hospitality industry, Spa
• BA / B.Sc Degree in Business Management or a related discipline
• Relevant postgraduate and or professional qualification would be an added advantage.
• Knowledge on cosmetology, skincare and retailing is an added advantage.
• Great Budgeting skills
• Excellent communication skills (Verbal & Written)
• Critical thinking and Problem-solving skills
• Exceptional interpersonal skills
• Proficient in Microsoft, google suites & Canvas
• A team player with leadership skills.
• Excellent organisational and multitasking abilities
• Experience with managing employees
• Ability to handle stressful situations.
• Patient and understanding.
• Detail & client oriented and efficient.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Position as the subject of the email.