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Hotel Operations Manager at a 3 Star Hotel - Venmac Resources Limited

Posted on Tue 05th Nov, 2024 - hotnigerianjobs.com --- (0 comments)


Venmac Resources Limited - Our client, a 3 Star Hotel, is recruiting to fill the position below:

Job Title: Hotel Operations Manager

Location: Yola, Adamawa

Employment Type: Full Time

Areas of Responsibility

  • The Assistant manager will provide strategic direction for employees to enhance customer experience and ensure the smooth and profitable running of the hotel. 

Specific duties and activities
Operations:

  • The job holder will have responsibility to oversee and manage the hotel’s daily affairs in accordance with the hotel’s mission & vision statement, including maximization of financial performance, guest satisfaction and staff development with established quality standards.
  • Ensure S.O.P implementation in all departments and check the same during routine operational checks.
  • Utilizes interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
  • Achieves the hotel’s profit, customer service and revenue goals by the operation of the hotel.
  • Ensure that monthly financial outlooks for rooms, food and beverages, administrative targets are met.
  • Coordinating, overseeing and managing all departments and service units as well as working closely with them on a daily basis to ensure the smooth running of the hotel and its operations.
  • Ensure that all decisions are made in the best interest of the hotel and management and any other responsibility as may be assigned by the management.
  • Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met.
  • Any other assigned roles by the General manager.

Food & Beverage:

  • Assist the F & B manager with all the oversight functions as it relates to the food and beverage department and its staff.
  • Properly assist the F & B manager in ensuring that during functions, banqueting and buffets services, necessary plans are put in place to ensure that adequate plans are been carried out.
  • Assist the F & B manager to randomly inspect the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry e.t.c).

Front Office:

  • Create roster for front office staff and approve any changes. 
  • Create a positive work environment for employees to thrive, communicate with team and set positive review targets.
  • Signs off on completed checklist of front office staff at the end of each shift.
  • Ensure front office staff have followed up on customer concerns (Sign off on guest request sheet).
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. 
  • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
  • Responds to and handle guest problems and complaints as it pertains to Operations.
  • Observe service behaviours of employees and provide feedback to managers/heads of department as it applies.
  • manage and resolve all guest complaints in a timely manner. 
  • Update and analyze guest feedback report. 
  • Meet and greet VIP clients and escort them to their rooms where applicable.
  • Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service. 
  • Respond to guest enquiries via email and over the phone. 

 House keeping:

  • Oversee the supervision of the housekeeping operation and ensure all service standards are followed with friendly and engaging service.
  • Randomly inspect vacant rooms to ensure standards are met at all times bearing in mind Goldine Alpine core values of excellent service.
  • Work with the house keeping manager to ensure rooms are properly inspected before guest check-in.
  • Ensure there is a daily report on the activities of housekeeping.

Salary
N200,000 - N300,000 monthly. 

Application Closing Date
29th December, 2024.

How to Apply
Interested an qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.


  

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