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Head, Telesales at a Non-bank Financial Institution - Novella Africa Limited

Posted on Mon 04th Nov, 2024 - hotnigerianjobs.com --- (0 comments)


Novella Africa Limited - Our client, a non-bank financial institution licensed by CBN, is recruiting to fill the position below:

Job Title: Head, Telesales

Location: Lagos
Employment Type: Full-time

Job Summary

  • As a Head of Telesales, you must have a proven track record of optimizing sales processes, recruiting high-caliber sales talent, and meeting ambitious revenue goals.
  • The Head, of Telesales will create and execute high-impact strategies and bring a fresh, analytical perspective to scaling performance.
  • You will also lead the development of the telesales team, setting the foundation for exceeding department targets.

Responsibilities
Leadership & Team Management:

  • Lead and mentor the Telesales team to achieve peak performance and meet sales targets.
  • Develop a high-performing team by recruiting top talent and providing ongoing coaching and professional development.
  • Foster a culture of accountability, continuous improvement, and motivation to create a dynamic and successful sales environment.
  • Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.

Sales Strategy & Execution:

  • Design and implement data-driven sales strategies to drive growth and enhance the efficiency of the Telesales operation.
  • Analyze market trends to identify new sales opportunities and adjust strategies accordingly.
  • Optimize the Telesales process through automation and analytics to ensure streamlined operations and maximize results.
  • Set and monitor sales goals, focusing on key performance metrics like conversion rates, customer acquisition cost (CAC), and customer lifetime value (CLTV).

Recruitment & Talent Development:

  • Take ownership of recruiting a talented and motivated sales team that can exceed department targets.
  • Collaborate with HR to recruit high-potential individuals and integrate them into the team.
  • Continuously enhance the skills and capabilities of team members through personalized coaching and structured training programs.

Customer Relationship Management:

  • Build and maintain strong customer relationships, ensuring their needs are met and satisfaction remains high.
  • Develop initiatives to foster customer retention and increase overall lifetime value.
  • Resolve customer complaints promptly and ensure that any issues are handled efficiently.

Process Optimization & Reporting:

  • Use data analytics to refine Telesales processes, identify inefficiencies, and implement optimizations.
  • Provide regular, actionable insights and reports on Telesales performance, highlighting key areas for growth.
  • Drive innovation in the sales process, leveraging technology and best practices to improve operational outcomes.

Compliance & Risk Management:

  • Ensures that all Telesales activities comply with industry regulations and company policies.
  • Identify and manage risks associated with Telesales activities, ensuring all sales processes are ethical and aligned with company standards.

Budget Management:

  • Develop and manage the team’s budget, ensuring plans are executed within budget and deadlines.
  • Coordinate with external consultants, agencies, and vendors where necessary to achieve goals within the allocated budget.
  • Any other task as assigned by the line manager.

Requirements

  • Bachelor’s Degree in Business Administration, Marketing, or a related field (MBA preferred).
  • Minimum of 5-7 years of experience leading telesales teams, with a proven ability to scale and optimize sales processes.
  • Strong leadership skills with demonstrated experience in recruiting and developing top talent.
  • Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.
  • Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.
  • Adept at using CRM and sales automation tools to enhance efficiency and track performance.
  • Ability to quickly learn and adapt to the financial services industry and the company’s product offerings.

Competencies:

  • Ability to lead and motivate a team of telesales representatives.
  • Skill in setting goals, tracking performance, and providing feedback.  
  • Understanding of market trends and customer needs.
  • Ability to negotiate effectively with customers and close deals.
  • Knowledge of sales processes and ability to optimize them.
  • Proficiency in using customer relationship management (CRM) software.
  • Knowledge of sales automation tools and technologies.
  • Ability to analyze data and use it to make informed decisions.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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