Customer Experience Associate at Aga Culture and Design Limited

At Aga, we tell the story of the vibrant Yoruba heritage and the diverse traditions of Africa through fashion. We foster an environment that celebrates creativity, collaboration, and respect for craftsmanship, where every team member is encouraged to bring their unique perspectives to the table. Founded by Moyo Ogunseinde in 2017, we are committed to storytelling through design, embracing a philosophy of new African Minimalism that values simplicity and emotional connection.

If you share our passion for preserving culture and creating meaningful objects, we invite you to contribute to our mission of celebrating Africa’s rich heritage together.

We are recruiting to fill the position below:

Job Title: Customer Experience Associate

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking for a university graduate with at least one year of experience in retail sales or customer service, preferably in clothing or fashion retail. Immediate resumption is preferred.

Responsibilities
You will be required to perform the following tasks:

• Provide exceptional customer service to every customer.
• Assist in creating and managing the departmental budget.
• Help design and implement a strategic business plan to grow the customer base.
• Maintain positive interactions with customers, partners, and vendors across all communication channels.
• Track and follow up on sales inquiries through the website, social media, and other platforms.
• Manage inventory records and ensure accurate stock levels, including receiving and reconciling goods.
• Conduct daily cash and sales reconciliation, review retail trends, and handle merchandise returns.

Requirements

• Availability to work flexible hours, including weekends and holidays.
• Must own a smartphone.

Benefits

• Competitive Salary: You will get a fair and competitive salary that reflects your skills and contributions to our team.
• Complimentary Meals & Transportation: You will enjoy free daily lunches and transportation.
• Positive Work Culture: You will join a vibrant and inclusive work environment where teamwork and creativity thrive. We prioritize a supportive culture that values each employee’s contributions and fosters professional growth.

Application Closing Date
30th November, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as subject of the mail.

Note: Your cover letter should be in the body of the email, not an attached file. Please, be brief and concise.