Food & Beverages Manager (Expatriate) at Purplesmith Consulting

Purplesmith Consulting is a recruitment agency, Human Resources Services and Business Consulting Firm.

We are recruiting to fill the position below:

Job Title: Food & Beverages Manager (Expatriate)

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities
Operational Management:

• Oversee daily operations of all F&B outlets, including restaurants, bars, room service, and banquet facilities.
• Develop and enforce service standards, ensuring high-quality service and guest satisfaction across all dining areas.
• Coordinate with other departments (such as Front Desk, Housekeeping, and Events) to ensure seamless service.

Menu Planning and Collaboration:

• Collaborate with the Executive Chef to design menus that align with guest preferences, seasonal ingredients, and the hotel’s brand.
• Introduce special promotions, holiday menus, and event-specific offerings to enhance the dining experience and boost revenue.
• Stay current with food trends and implement innovative ideas to keep menus fresh and appealing.

Financial Management and Budgeting:

• Develop, monitor, and manage the F&B department budget, ensuring profitability by balancing revenue with expenses.
• Analyze and track F&B costs, including food and beverage costs, labor, and operational expenses, and make adjustments to meet financial targets.
• Forecast revenue and expenses, create financial reports, and identify opportunities to increase profits while reducing costs.

Inventory and Procurement:

• Manage the procurement and inventory of food, beverages, and supplies, ensuring quality standards and timely availability.
• Establish relationships with suppliers to secure high-quality ingredients and negotiate favorable pricing.
• Conduct regular inventory checks to reduce waste, control costs, and ensure product quality and availability.

Staff Trainingand Management:

• Train, and oversee F&B staff, including restaurant managers, servers, bartenders, and banquet staff.
• Create training programs to ensure staff adhere to service standards, guest interaction protocols, and safety regulations.
• Monitor employee performance, provide feedback, and implement initiatives to improve teamwork, service quality, and productivity.

Customer Service and Guest Satisfaction

• Ensure exceptional guest experiences by fostering a service-oriented culture and addressing guest concerns or complaints promptly.
• Gather feedback from guests and use it to make improvements to service, menu items, or other aspects of F&B operations.
• Interact with guests regularly, especially during high-profile events, to enhance customer relationships and loyalty.

Event and Banquet Coordination:

• Work with the events team to coordinate F&B aspects of weddings, conferences, banquets, and special occasions.
• Design customized menus, arrange seating, and ensure appropriate staffing levels for each event to ensure smooth operations.
• Oversee event setups and ensure that food and beverages are served to standard, with high quality and presentation.

Health, Safety, and Hygiene Compliance:

• Implement and maintain hygiene standards across all F&B outlets, ensuring compliance with local health regulations.
• Conduct regular inspections to ensure kitchen and dining areas meet safety and sanitation standards.
• Ensure that all staff follow food safety guidelines, including proper food handling, storage, and waste disposal.

Marketing and Sales Initiatives:

• Develop and execute promotional campaigns and loyalty programs to increase F&B revenue.
• Collaborate with the marketing team to promote F&B services on social media, the hotel website, and through guest communications.
• Work on creating seasonal promotions, packages, or themed events to attract more guests to the hotel’s F&B outlets.

Vendor and Supplier Relationship Management:

• Build and maintain strong relationships with suppliers, ensuring timely delivery of quality ingredients and products.
• Negotiate contracts and manage supplier performance, evaluating pricing, quality, and reliability.
• Monitor market trends and adjust supplier partnerships as needed to meet the hotel's standards and cost requirements.

Strategic Planning and Innovation:

• Develop and implement long-term F&B strategies to enhance guest satisfaction, increase revenue, and improve profitability.
• Stay updated on industry trends, guest preferences, and competitor offerings to ensure a competitive advantage.
• Innovate with new concepts, dining options, or guest experiences to set the hotel’s F&B services apart.

Quality Control and Brand Alignment:

• Ensure that all food, beverages, and service standards align with the hotel's brand and reputation.
• Conduct regular quality control checks, including taste tests, service evaluations, and presentation reviews.
• Work closely with the hotel’s management team to uphold brand consistency and deliver a cohesive guest experience.

Data Analysis and Reporting:

• Analyze sales data, guest preferences, and seasonal demand to optimize operations and tailor F&B offerings.
• Prepare regular reports for senior management on key metrics, including revenue, costs, guest satisfaction, and operational challenges.
• Use data to make informed decisions, improve performance, and meet financial and operational goals.

Application Closing Date
15th November, 2024.