Hotel General Manager (Expatriate) at Purplesmith Consulting

Purplesmith Consulting is a recruitment agency, Human Resources Services and Business Consulting Firm.

We are recruiting to fill the position below:

Job Title: Hotel General Manager (Expatriate)

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities
Strategic Planning and Business Development:

• Develop and execute business strategies to achieve revenue, profit, and customer satisfaction goals.
• Identify opportunities for growth, including new markets, partnerships, and service offerings.
• Regularly assess market trends, competitor performance, and guest preferences to adapt and innovate services.

Financial Management and Budgeting:

• Prepare and manage the hotel’s budget, ensuring revenue targets are met while controlling expenses.
• Analyze financial reports, including income statements, profit-and-loss statements, and forecasts to make data-driven decisions.
• Implement cost-saving initiatives and oversee capital expenditure projects, maximizing profitability without compromising service.

Guest Experience and Service Quality:

• Set and maintain high standards for guest services, ensuring that every guest interaction enhances satisfaction and loyalty.
• Monitor guest feedback through surveys, reviews, and direct communication, using insights to improve services.
• Resolve guest issues promptly and professionally, ensuring that they feel valued and that their needs are met.

Operations Management:

• Oversee day-to-day operations, ensuring that all departments (housekeeping, front desk, F&B, maintenance, etc.) work efficiently and collaboratively.
• Develop and enforce standard operating procedures (SOPs) to maintain quality, safety, and efficiency across the hotel.
• Conduct regular audits and inspections to ensure facilities are well-maintained and meet brand and regulatory standards.

Sales and Marketing Oversight:

• Work closely with the sales and marketing team to attract new guests, increase occupancy, and boost revenue.
• Oversee promotional strategies, including social media, advertising, events, and partnerships to maximize visibility and bookings.
• Develop and implement revenue management strategies to optimize room rates, occupancy, and seasonal pricing.

Human Resources and Staff Development:

• Recruit, train, and manage hotel staff, fostering a positive work culture and high performance across all teams.
• Develop leadership training programs and mentorship opportunities to build strong managers and employee engagement.
• Address staffing needs, conduct performance evaluations, and handle disciplinary actions in compliance with HR policies.

Financial and Performance Reporting:

• Provide regular reports to owners or corporate stakeholders, covering financial performance, operational status, and strategic initiatives.
• Track key performance indicators (KPIs) such as occupancy rate, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores.
• Use data to identify trends, address challenges, and make informed adjustments to operations and budgeting.

Safety, Security, and Compliance:

• Ensure the hotel complies with all health, safety, and regulatory requirements, including fire safety, hygiene, and employment laws.
• Implement and monitor security measures to safeguard guests, staff, and property.
• Conduct regular training on emergency procedures, including evacuation plans, and ensure all staff are well-prepared for emergencies.

Property and Facilities Management:

• Oversee maintenance and upkeep of the property, ensuring facilities are in excellent condition for guest comfort and safety.
• Manage preventive maintenance schedules and coordinate major renovations or upgrades as needed.
• Monitor energy consumption and implement sustainable practices to reduce the hotel’s environmental footprint.

Brand and Standards Compliance:

• Ensure that all aspects of the hotel align with brand standards and uphold the hotel’s reputation and brand image.
• Conduct regular quality checks and staff training to ensure consistency in guest service and overall experience.
• Stay updated on brand initiatives, adopting new standards or programs to enhance the guest experience.

Community Engagement and Corporate Social Responsibility:

• Build relationships with the local community, participating in events, supporting local businesses, and promoting tourism.
• Implement and promote corporate social responsibility (CSR) initiatives, such as sustainability practices or charitable activities.
• Represent the hotel at industry events, conferences, and meetings, strengthening the hotel’s presence and reputation.

Technology and Innovation:

• Evaluate and implement new technology solutions to streamline operations, enhance guest service, and improve staff efficiency.
• Use property management systems (PMS), customer relationship management (CRM), and other tools to monitor operations and guest interactions.
• Stay updated on industry innovations, from automated check-ins to energy-saving technologies, to keep the hotel competitive.

Owner and Stakeholder Relations:

• Maintain open and transparent communication with the hotel’s ownership or corporate office, providing updates on financial and operational performance.
• Ensure alignment with ownership goals and expectations, including profitability, service standards, and brand initiatives.
• Prepare and present business plans, projections, and investment opportunities to owners or stakeholders.

Application Closing Date
15th November, 2024.

Method of Application
Interested and qualified candidates should send their CVs and a picture to: [email protected] using the job title as the subject of the email.