Technical Support and Field Service Engineer at CBC EMEA

At CBC, we are committed to making a difference in Nigerian technology through our people, products, and purpose. With our team, partners and customers as a fundamental part of our story, we are transforming the technology landscape of Nigeria by delivering solutions across a wide span of technology related industries.

From ground-breaking energy solutions to cutting-edge technologies, from robust infrastructure projects to top-notch surveillance systems, we're here to help every Nigerian business and organization transform it's digital future.

We are recruiting to fill the position below:

Job Title: Technical Support and Field Service Engineer

Location: Lagos
Job type: Full-time

Job Description

• The Field Service & Technical Support Engineer plays a crucial role in the deployment, maintenance, troubleshooting, and technical support of telecommunications infrastructure, including radio, satellite, fiber optic networks, and related systems.
• This position combines hands-on field installation with remote and on-site technical support, ensuring optimal network performance and reliable service delivery.
• The ideal candidate is adept at problem-solving, customer support, and technical diagnostics, delivering quality service to meet both client and company standards.

Key Responsibilities
System Installation and Configuration:

• Install, configure, and test telecom systems such as radio, satellite, and fiber optic networks, ensuring full functionality according to industry and client standards.
• Conduct site assessments and prepare for system installations, optimizing signal and connectivity strength at each location.

Technical Support and Customer Assistance:

• Serve as the primary point of contact for technical support, both on-site and remotely, diagnosing and resolving network, equipment, and connectivity issues.
• Provide guidance to clients, troubleshooting issues via phone, email, and in-person, ensuring efficient resolution and customer satisfaction.
• Deliver training and instructions to clients, assisting them in understanding and utilizing telecom systems.

Field Troubleshooting and Diagnostics:

• Perform detailed diagnostics and on-site repairs, microwave radio installation, spectrum analyzers, and other network testing equipment to ensure rapid issue resolution and minimize service downtime.
• Address both routine and complex issues with field-deployed equipment, identifying root causes, and implementing preventative measures.

Network Performance Optimization:

• Conduct regular site visits to inspect and maintain telecom equipment, ensuring optimal performance, minimal signal disruption, and strong connectivity.
• Monitor and fine-tune network settings, equipment configurations, and signal quality to optimize system performance.

Documentation and Reporting:

• Keep detailed logs of installations, support activities, and equipment performance, creating reports on technical issues, maintenance actions, and recommended improvements.
• Track inventory of field equipment and ensure timely repair, calibration, or replacement to maintain service standards.

Requirements

• Education: Degree in Electrical Engineering, Telecommunications, Computer Science, or related field preferred.
• Certifications: Relevant industry certifications (e.g., Cisco CCNA, CompTIA Network+, or vendor-specific radio/fiber certifications) are an advantage.
• Experience: Minimum of 3-5 years’ experience in telecom field service and technical support, with expertise in radio, satellite, and fiber installations.

Skills:

• Proficient with network diagnostic tools, fiber splicing, satellite alignment, and radio equipment calibration.
• Strong understanding of IP networking, network protocols, and routing fundamentals.
• Familiarity with troubleshooting software, help desk systems, and providing remote support solutions.
• Proficiency in Microsoft Excel is Mandatory
• Excellent troubleshooting, problem-solving, and multitasking abilities.
• Strong verbal and written communication skills for client support.
• Ability to work both independently and in a team environment.

Physical Requirements:

• Ability to travel extensively, work in various outdoor conditions, and handle physically demanding tasks.

Benefits

• Competitive salary and allowances for field assignments
• Comprehensive health and wellness benefits
• Professional development opportunities, including certifications
• Collaborative, growth-oriented work environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online