Community Manager at Recharge Tech-Innovations Limited

iRecharge is a CBN licensed Fintech company focused on cross-border payment processing, bill payments and agency banking.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• In this role, you will be responsible for actively managing and engaging with our online and offline community to build a positive brand image and foster customer satisfaction and loyalty.
• Your focus will be on customer interactions, responding swiftly to issues and complaints, and ensuring our customers feel valued and supported.
• This role is ideal for someone who thrives on building connections and enjoys being the voice of the brand.

Key Responsibilities

• Serve as the main point of contact for customer interactions on social media, responding to comments, questions, and complaints promptly and professionally. 
• Monitor social media channels to identify customer concerns, trends, and opportunities for engagement.
• Plan and host virtual events, Q&A sessions, and other interactive initiatives to keep the community engaged.
• Develop and manage a community content calendar, including scheduling regular updates and announcements.
• Drive strategies to grow the community by attracting new members and retaining existing ones.
• Foster a welcoming and supportive community environment, building strong connections with our audience. 
• Work with the Content Creator to address customer feedback, aligning messaging with brand values and campaign objectives.  Prepare regular reports on community performance and suggest improvements based on data insights. 
• Escalate significant issues or trends to relevant departments to improve customer experience and support initiatives.
• Track and report on engagement metrics to assess community satisfaction and guide improvements in response times and interactions.

Qualifications

• Minimum of Bachelor’s degree. 
• Strong communication and interpersonal skills with a customer-first mindset. 
• Familiarity with social media platforms, tools, and best practices for community management. 
• Ability to handle complaints and difficult situations with empathy, patience, and professionalism. 
• Excellent organizational and time management skills to maintain timely responses across platforms.
• A natural inclination for building positive relationships and fostering community growth.

What We Offer

• A dynamic and collaborative team environment focused on customer success.
• Opportunities for growth and skill development within a rapidly growing company.
• Competitive salary and benefits package.

Application Closing Date
8th November, 2024.

How to Appy
Interested and qualified candidates should send their Updated CV as a PDF file to: [email protected] using the Job Title as the subject of the mail.