Customer Experience / Logistics Officer at a Fashion House - Amani Advisory Limited

Amani Advisory Limited - Our Client is a fashion house specializing in designing and creating luxury custom dresses.

They are recruiting to fill the position below:

Job Title: Customer Experience / Logistics Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Customer Experience / Logistics Officer oversees the end-to-end order fulfillment process, manages both the in-store and online customer experience, ensures smooth operational logistics, and fosters customer loyalty.

Responsibilities

• Provide information about products, services, and orders to customers.
• Maintain a high level of product knowledge to assist customers effectively.
• Track and report on customer feedback and issues to improve the overall customer experience.
• Coordinate domestic and international shipping logistics, ensuring timely and cost-efficient delivery of products to customers.
• Negotiate with carriers and logistics partners (DHL, Bus Company, Dispatch riders, etc.) for the best rates and services.
• Manage customer orders and ensure timely, accurate deliveries, while working closely with the customer service team.
• Identify opportunities to optimize logistics processes and reduce transportation costs while maintaining quality standards.
• Provide regular reports on product deliveries, transportation performance, and costs to the Creative Director.
• Attend to clients who come onsite.
• Continuously seek out ways to streamline and improve logistics processes.
• Represent the Company positively and professionally on all platforms.
• Ensure all communication aligns with the Company’s brand voice and values.
• Collaborate with other team members to ensure a cohesive brand image.
• Prepare reports on customer service metrics and social media performance for management to review.

Person Specification

• B.Sc Degree in Public Relations, Mass Communication, or a related field.
• Strong knowledge of quality control standards and procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with inventory management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent customer service skills.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively.
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.

Salary
N150,000 monthly.

Application Closing Date
10th November, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.