Network Operations & Support Assistant at Aldreda Fields Limited (AFL Networks)

Aldreda Fields Limited (AFL Networks) is licensed by the Nigerian Communications Commission (NCC) to provide Metropolitan Fibre Cable Network Services in Nigeria. AFL Networks will provide Open Access Fibre Infrastructure-as-a-Service for delivery of digital services to consumers by ISP’s and other media content providers. We are Pioneers, Innovators and Providers of Future-Proof technology for the delivery of World Class Broadband Services in Nigeria.

We are recruiting to fill the position below:

Job Title: Network Operations & Support Assistant

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Monitor all networks 24/7 to ensure optimal performance; faults detection, analysis, troubleshooting, escalation and resolution of all Base Station Subsystems or Nodes Such BTS, BSCs and Power Equipment (Intrusion, Rectifiers, etc)
• Provide real time performance/management of all Base Station Subsystems (BTS) network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.
• Identify malfunctioning BSS network element for overall efficiency using various management tools.
• Escalate unresolved site issues to the NOC/Support Coordinator and/or Manager
• Provide solution and analyse all faults (proactive/reactive) to all power related issues at BTS sites; escalating where faults cannot be fixed and working within committed Service Level Agreement (SLA).
• Ensure that power related alarms, high temperature alarms, smoke alarms and intruder alarms on cell sites are correctly escalated and followed up until there is a resolution in line with the Service Level Agreement (SLA).
• Assign faults tickets to the appropriate field engineers/technicians and follow up on tickets to ensure a speedy response as stated in the Service Level Agreement (SLA).
• Review and general clean-up of Ticket queue.
• Monitor real time site alarms
• Collate and prepare hourly reports on network monitoring, problem resolution and site outage recorded at all sites.
• Maintain excellent network performance by using AFL’s software.
• Integrate and configure all BTS Sites to the Company’s software, while testing its performance.
• Improve overall system efficiency using the Central Monitoring System (CMS Software) by running appropriate command to check power alarms and specific status of site in real time.

Application Closing Date
12th November, 2024.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.