Customer Service Executive at Skyville Company Limited

Kartel is a brand of Skyville Company Limited, a leading manufacturer of Solar systems including Inverters, Solar Panels, Solar Charge Controllers, Solar batteries, etc. Kärtel products are recognized worldwide for their resilient quality and reliability for various domestic and commercial applications. One of the best solar solutions in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full-time

Responsibilities

• Customer Support: Handle inquiries via phone, email, and chat to address questions related to products, installation, and service maintenance.
• Issue Resolution: Assist customers with troubleshooting, resolving complaints, and coordinating with the technical team for on-site assistance when needed.
• Order Processing: Guide customers through the purchasing process, including quote requests, orders, and payment-related inquiries.
• Product Knowledge: Stay updated on the latest solar products and services offered to provide informed guidance to customers.
• Educational Outreach: Educate customers on the benefits of solar energy and the specific offerings of the product.
• Follow-Up: Conduct follow-up calls or emails to ensure customer satisfaction and provide additional support as needed.

Qualifications

• Interested candidates should possess a B.Sc Degree with 2-3 years experience.

Salary
N120,000 - N130,000 / Month.

Application Closing Date
4th November, 2024.

How to Appy
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.