Landlord / Client Relations Officer at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Landlord / Client Relations Officer

Location: Victoria Island, Lagos
Employment Type: Contract
Duration: 2 years (renewable)

Job Summary

• Workforce Group is seeking a skilled and experienced Landlord Relations Officer or Client Relations Officer for its client.

Duties

• Daily engagement of Landlords by putting calls through to all Landlords to notify them of our intention to renew.
• Receiving and escalating site issues as they come up from landlords and following up for closure.
• Liaise with consultants and the lease payment team on renewal progress updates.
• Provide data to enable us to have a robust profile of its landlords.
• Keep and maintain records of all inquiries and complaints received from landlords.
• Support external consultants for timely resolution of challenges experienced in the negotiation process.
• Maintain up-to-date Landlord Contact.
• Collaborate with cross-functional teams to establish the nature, channel, and frequency of contact with landlords.
• Maintain positive relations with landlords in line with existing company policies and processes while protecting the company’s financial interest.
• Work with relevant functions across the business to develop solutions to common/recurrent issues in company-landlord relations.
• Resolve access issues on locked sites.
• Any other task as assigned by the Land lease and Landlord relation managers.
• Preparing reports using data analytics and any other tools.

Requirements and Competencies

• Candidates should possess a HND / BSc in Social Science or Bachelor of Law
• Communication Skills
• Strong Data analysis using Excel/Power BI
• Reporting
• Conflict Management
• IT Appreciation & Application·
• Service Level Management.

Salary
N260,000 monthly (net).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.