Front Desk Coordinator at a Medical Spa - Domeos Resources International

Domeos Resources International - Our client, a Medical Spa is recruiting to fill the position below:

Job Title: Front Desk Coordinator

Location: Abuja (FCT)
Employment Type: Full-time
Reports To: Spa Manager

Main Function

• The Front Desk Coordinator serves as the face of the spa, managing client bookings, handling inquiries, and ensuring smooth administrative operations.

Responsibilities

• Client Greeting & Check-In: Provide a welcoming experience for all guests, managing the check-in and check-out processes.
• Appointment Scheduling: Efficiently manage the spa’s calendar, coordinating bookings, confirmations, and cancellations.
• Payment Processing: Handle billing, payments, and invoicing with accuracy and professionalism.
• Administrative Support: Manage client records, treatment histories, and ensure data privacy and security.
• Client Relations: Address client inquiries, resolve issues, and ensure a high level of satisfaction.
• Retail Sales: Assist clients with product purchases, offering recommendations that complement their treatments.
• Front Desk Management: Keep the reception area clean, organized, and conducive to a superior luxury medical spa environment.

Experience/Qualification

• Diploma or equivalent; further education in business or hospitality is an advantage.
• 2+ years of administrative experience, preferably in a spa or healthcare setting.

Competencies/Skills:

• Customer Service: Strong interpersonal skills with a client-centric approach.
• Organization: Capable of managing multiple tasks and appointments with efficiency.
• Communication: Clear, professional, and courteous communication in person, over the phone, and via email.
• Technical Skills: Proficient with booking software and point-of-sale systems.
• Problem-Solving: Ability to manage client issues and scheduling conflicts calmly and effectively.

Behavioral Qualities / Other Competencies:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure.
• Proactive identification and elimination of inefficiencies.
• Strong work ethics and reliability.

Remuneration
Competitive.

Application Closing Date
1st November, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using "Front Desk Coordinator, Medical Spa" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.