Visa / Ticketing Officer at the Place Limited

The Place Limited is a dynamic Travel & Tourism organization based in Abuja, Nigeria, specializing in creating unforgettable travel experiences. We offer a comprehensive range of services including flight bookings, hotel reservations, visa assistance, tour packages, and travel consultancy. Our mission is to make travel seamless and enjoyable for individuals, families, and corporate clients, ensuring personalized services that cater to both local and international destinations.

With a team of passionate travel experts, we prioritize customer satisfaction by delivering exceptional service, in-depth knowledge, and tailor-made travel solutions. At The Place Limited, we are committed to innovation, continuous improvement, and staying ahead in the ever-evolving travel industry. Join our team and be part of a fast-growing company that offers exciting opportunities to explore new horizons while shaping the future of travel in Nigeria and beyond.

We are recruiting to fill the position below:

Job Title: Visa / Ticketing Officer

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Visa and Ticketing Officer will play a key role in ensuring a smooth and successful travel experience for our clients, from processing visa applications to processing travel bookings, issuing tickets, and providing exceptional customer experience.
• He/She will be responsible for ensuring our clients have a smooth and enjoyable travel experience

Responsibilities

• Undertake visa-related casework (assess, investigate, decide), applying the relevant legislation and policy.
• Investigate the integrity of documents and other information in connection with visa applications.
• Interview clients and request additional information to support visa applications.
• Liaise with all relevant stakeholders in the visa processing procedure including embassies and consulates to ensure timely processing of visa applications.
• Maintain accurate records of visa applications and client information.
• Undergo regular training and development to keep up with the changes and trends in immigration.
• Update knowledge and skills on the laws, policies, procedures, and best practices on national and global travel and immigration,
• Learn about the social, economic, political, and cultural aspects of regions.
• Assist clients with flight bookings, hotel reservations, car rentals, and other travel arrangements.
• Confirm bookings and notify clients of luggage limits, travel insurance policies, and itineraries, medical and currency requirements.
• Issue airline tickets, ensuring accuracy and adherence to airline rules and regulations.
• Calculate and explain fare details including taxes, fees, and any applicable promotions or discounts to clients.
• Verify and process travel documents including visas and travel insurance in compliance with relevant regulations.
• Maintain accurate records of transactions, passenger information, and ticketing-related paperwork by company policies.
• Provide exceptional customer service to our diverse clientele, and handle complex customer inquiries ranging from web bookings to concierge desks purchasing tickets for their guests.
• Use promotional techniques and prepare promotional materials to sell itinerary tour pack
• Collaborate with the sales team on ticketing-related queries and to maximize revenue opportunities.
• Stay up to date on the latest travel industry developments.

Requirements

• Degree / HND in any field
• Significant understanding of current immigration laws and visa policies
• Related Travel and TourismCertification.
• Minimum of 2 years visa and ticketing experience.
• Knowledge of the GDS systems: Amadeus
• Good knowledge of World Geography
• Good verbal and written communication and interpersonal skills
• Using the Ticketing & Reservation system (Amadeus GDS)
• Comply with immigration laws, fares rules, and visa policies
• Customer handling & satisfaction
• Ticket Reopens: Frequent ticket reopens signal unresolved issues, affecting customer satisfaction and workload
• Error Rate: Minimizing errors in visa processing and ticket handling is key to providing high-quality support
• Achieving the assigned target
• Revenue generation.

Application Closing Date
31st October, 2024.

Method of Application
Interested applicants should forward their CV & Cover Letter to: [email protected] using the Job Title as the subject of the mail.