Quality Control Officer at Goldplates Feast House

Goldplates Feast House, a reputable restaurant, is recruiting suitable candidates to fill the position below:

Job Title: Quality Control Officer

Location: Lekki Phase 2, Lagos
Employment Type: Full-time

Job Overview

• The Quality Control Officer is responsible for overseeing and ensuring that all food safety, quality standards, and regulatory requirements are adhered to within the Quick Service Restaurant (QSR) environment.
• This role plays a critical part in maintaining the consistency, safety, and quality of the food and beverages served.
• The candidate must have experience in the food industry sector, with a deep understanding of QSR operations, food safety protocols, and compliance standards.

Key Responsibilities
Quality Assurance and Control:

• Establish and implement quality control systems to ensure food products meet or exceed company standards.
• Conduct regular audits of kitchen operations, raw materials, and finished products to identify quality issues.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and safety across all outlets.

Food Safety Compliance:

• Ensure compliance with all local, national, and international food safety regulations (such as HACCP, FSMA, FDA).
• Manage food safety programs, including sanitation, allergen management, pest control, and personal hygiene practices.
• Conduct regular staff training on food safety, hygiene, and quality assurance.

Operational Audits:

• Perform site inspections and internal audits across multiple restaurant locations to ensure adherence to quality and safety protocols.
• Track non-conformities, initiate corrective actions, and monitor for improvement.
• Collaborate with restaurant management teams to implement changes and corrective actions.

Supplier and Ingredient Quality Management:

• Work closely with suppliers to ensure raw materials meet the required quality standards.
• Establish a system for evaluating and approving vendors based on food quality, safety, and cost.
• Conduct supplier audits and manage quality-related disputes.

Team Leadership and Development:

• Supervise a team of quality control officers and/or safety inspectors.
• Provide leadership, coaching, and performance evaluations for the quality team.
• Develop ongoing training programs for kitchen staff on quality standards and operational best practices.

Continuous Improvement:

• Analyze customer feedback, complaints, and internal quality metrics to drive continuous improvement initiatives.
• Develop and implement quality improvement plans to optimize food production and service delivery.
• Stay updated on industry trends and incorporate best practices into the restaurant operations.

Documentation and Reporting:

• Maintain accurate documentation of quality control inspections, audits, and corrective actions.
• Prepare detailed reports for senior management on quality metrics, compliance status, and areas of improvement.
• Assist in developing quality KPIs to monitor performance across all outlets.

Qualifications

• Education: Bachelor’s degree in Food Science, Microbiology, or a related field.
• Experience: 5-7 years of experience in quality control or quality assurance, with at least 3 years in a leadership role within the food industry, preferably in QSR (Quick Service Restaurant) environments.
• Certifications: HACCP, SQF, or other relevant food safety certifications are highly desirable.

Knowledge:

• In-depth knowledge of food safety regulations (FDA, HACCP, FSMA).
• Strong understanding of QSR operations, kitchen processes, and supplier management.
• Proficiency in quality control software and systems.

Skills:
Excellent analytical skills with a strong attention to detail.

• Strong leadership and team management skills.
• Ability to conduct audits and implement corrective actions.
• Effective communication and interpersonal skills to work with cross-functional teams.
• Proficient in MS Office and quality management software tools.

Salary
Competitive, based on experience and qualifications.Benefits: healthcare, bonuses, Leave allowance.

Application Closing Date
25th October, 2024.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] using the Job Title as the subject of the mail.