Client Relations & Logistics Associate at El-Rishon Logistics

El-Rishon Logistics is a leading logistics and supply chain solution provider, licensed to provide services for various industries with global reach. We have been in existence for a decade, and we are expanding our workforce.

We are recruiting to fill the position below:

Job Title: Client Relations & Logistics Associate

Location: Ajao Estate, Lagos
Employment Type: Full-time

Job Summary

• The Client Relations/LogisticsAssociate is responsible for managing and nurturing customer relationships to ensure customer satisfaction and retention.
• The person will be responsible for overseeing and coordinating various logistical operations to ensure the efficient movement, warehouse storage, and distribution of goods.
• He/she will be responsible for addressing customer inquiries, resolving issues, and providing support to the overall customer experience.
• This role is critical in managing the supply chain, ensuring timely and cost-effective delivery of products, and maintaining inventory accuracy with safety standards.

Responsibilities
Client Relationship Management:

• Develop strategies to retain existing clients by providing exceptional services.
• Provide accurate information about the company's services, policies, and procedures.
• Respond promptly to prospective clients RFQ.
• Resolve customer complaints and issues promptly. Escalate to higher levels when necessary.
• Ensure seamless and reliable service delivery with real time tracking and updates.
• Schedule regular follow-up calls or meetings with prospective and key customers to discuss their needs and satisfaction.
• Identify prospective clients and maintain close follow-up until they are turned into actual clients.
• Regularly solicit customer feedback, validate it, and act on it to improve services.
• Personalize interactions and tailor services to meet individual customer needs.

Vendor Management:

• Maintain relationships with suppliers and vendors for continuity of business.
• Negotiate contracts and ensure that the client is satisfied and the company’s profitability is guaranteed.

Operations Responsibilities:

• Organize and oversee shipment, ensuring timely delivery of goods.
• Ensure all shipping documents, such as the bill of lading, packing list, invoices, etc, are properly processed and stored.
• Foster a collaborative and supportive work environment with other team members and the transport department.
• Build and maintain communication with freight forwarders and suppliers.

Job Requirements
Educational Requirements:

• Bachelor’s Degree in in Logistics, Supply Chain Management, or related fields
• Certification in client relationship management, supply chain management, or logistics will be an added advantage.

Experience:

• Minimum Requirements: 3 to 5 years cognate work experience.

Skills:

• Excellent customer and interpersonal skills.
• Strong negotiation and conflict resolution abilities.
• Strong organization and attention to details.
• Analytical skills to interpret performance data.
• Ability to manage multiple clients’ accounts and prioritize tasks effectively.
• Knowledge of shipping regulations, customs procedures, and international trade, with deep understanding of shipping and logistics processes.
• Customer-focused mindset with the ability to anticipate and meet new clients.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Knowledge of safety and compliance regulations.

Application Closing Date
28th October, 2024.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae and Cover Letter to: [email protected] using the Job Title as the subject of the mail.