Head, Corporate Services and Compliance at OmniRetail Technology

OmniRetail is a unified consumer goods distribution platform that improves the inefficiencies of traditional trade by digitising the key stakeholders through its stellar products; OmniBiz, the B2B e-commerce platform; and Mplify, a Distribution Management Solution that helps FMCG distributors drive growth by automating their sales and inventory on a best-in-class technology stack. OmniPay is the embedded finance solution for OmniBiz and Mplify.

We are recruiting to fill the position below:

Job Title: Head, Corporate Services and Compliance

Location: Lagos

About the job

• As the Head of Corporate Services and Compliance, you will oversee and provide strategic direction for the revenue assurance, control and compliance, quality control, legal services, and regulatory compliance departments.
• This leadership role is responsible for ensuring effective management of risks, ensuring compliance with regulatory and legal requirements, and maintaining robust internal controls.
• The role will involve high-level oversight of department heads and working closely with external partners to minimize financial, operational, and legal risks across the organization.

Responsibilities
Revenue Assurance:

• Oversee the Revenue Assurance team in managing order confirmations, monitoring SLAs, and ensuring timely reconciliations and accurate deductions across all partners.
• Ensure that the Revenue Assurance team effectively manages collections and recoveries from indebted partners, ensuring compliance with financial obligations.
• Monitor revenue tracking processes and ensure the team implements measures to reduce revenue leakages and improve reporting accuracy.

Control & Compliance:

• Provide oversight to the Control & Compliance team to institutionalize regular stock counts and audits across all warehouses and partner-managed facilities.
• Ensure the team continuously reconciles backend, in-store, and frontend systems to maintain inventory accuracy and security.
• Direct the Control & Compliance team to conduct audits of inventory storage and enforce compliance with warehouse rules and procedures.
• Oversee the team’s efforts in monitoring compliance with loading and shipment times, ensuring alignment with company standards.

Quality Control:

• Supervise the Quality Control department in leading customer satisfaction initiatives, ensuring feedback loops and surveys are conducted regularly to assess customer expectations.
• Ensure the Quality Control team verifies the authenticity of customer details and manages proper address verification for retailers, Return-To-Origin (RTO) checks, and KYC compliance for BNPL (Buy Now, Pay Later) customers.
• Oversee the team responsible for ensuring retailer compliance and addressing operational risks, such as fraud prevention and retail operations management.

Legal Services:

• Oversee the Legal Services department managing contracts, agreements, and litigation processes.
• Ensure the Legal team provides adequate support for internal and external stakeholders, ensuring all legal documentation and processes comply with company standards.
• Direct the Legal team in managing dispute resolutions and liaising with external counsel as needed.

Regulatory Compliance:

• Supervise the Regulatory Compliance team in maintaining strong relationships with governmental bodies such as NAFDAC, SON, NDLEA, and CBN.
• Ensure the team stays compliant with all applicable laws and regulations, managing interactions with commerce, SaaS, and fintech-related regulatory bodies.
• Oversee efforts to ensure the organization adheres to all legal and regulatory requirements relevant to the industry.

Internal Audit:

• Lead the internal audit department in developing and executing a comprehensive internal audit strategy.
• Ensure the audit team identifies key risks, monitors internal controls, and conducts regular audits of financial, operational, and risk-related areas.
• Report audit findings and risk management strategies to the CEO and Board of Directors regularly.

Recovery & Risk Mitigation:

• Supervise the Risk Management team in overseeing recovery processes for defaulting partners and ensuring timely resolution and debt recovery.
• Ensure the team implements proactive risk management strategies to minimize financial, legal, and operational risks.
• Continuously assess and improve risk management processes across all areas of the business.

Team Leadership:

• Lead and mentor department heads across Revenue Assurance, Control & Compliance, Quality Control, Legal, and Regulatory teams, ensuring alignment with company goals.
• Foster a culture of compliance, risk management, and continuous improvement throughout the organization, promoting adherence to internal policies and best practices.
• Provide strategic direction to all reporting teams and ensure they are equipped to meet their objectives effectively.

Qualifications

• Bachelor's Degree in Business Administration, Law, Accounting, Finance, or a related field.
• Minimum of 10-15 years of relevant experience in corporate services, risk management, compliance, legal, or internal audit, with at least 5 years in a senior management or leadership role.
• Master’s degree in Business Administration (MBA) or a related field is an advantage.
• Relevant professional certifications such as CIA, CFE, CCEP, and ACA.
• Strong experience in revenue assurance, risk management, compliance, internal control, and legal services, preferably in industries such as financial services, technology, e-commerce, or fintech.
• Proven track record of leading cross-functional teams and managing large departments such as audit, compliance, and legal services.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title and location as the subject of the mail.