Customer Service Manager at Universal Human Resource (UHR) Consult Limited

Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organization by ensuring adequate staff recruitment and selection, staff training and co-ordination thereby creating sustainable growth and increase quality of service delivery in organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos
Employment Type: Full-time

Job Overview

• The Customer Service Manager plays a critical role in building and maintaining strong customer relationships. You will collaborate with cross-functional teams to improve customer experience, analyze customer feedback to identify areas for improvement, and lead initiatives to enhance service delivery.

Key Responsibilities

• Manage and lead the customer service team to ensure adequate customer service delivery.
• Develop and implement customer service policies, procedures, and standards.
• Monitor team performance to ensure timely and accurate resolution of customer inquiries and issues.
• Handle escalated customer complaints and provide effective solutions.
• Collaborate with other departments to improve overall customer experience.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Implement initiatives to enhance service quality and exceed customer expectations.
• Maintain an up-to-date knowledge of company products, services, and policies.
• Stay updated on industry best practices and new trends in customer service.
• Prepare regular reports on customer service metrics and team performance.

Requirements

• Interested candidates should possess a Bachelor's Degree with minimun of 5 years of experiece as a customer service manager.
• Previous experience in a customer service management role.
• Strong leadership, interpersonal and communication skills.
• Excellent problem-solving and decision-making abilities.
• Proven track record of improving customer satisfaction.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of customer service principles and practices.
• Excellent organizational and time management skills.

Renumeration
NGN 450,000 / Month

Application Closing Date
20th November, 2024.

How to Apply
Interested and qualified candidates should send their CV (PDF) to: [email protected] using the Job Title as the subject of the email.