Head - Business Support and Services (BSS) at Excellent Jobs

Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.

We are recruiting to fill the position below:

Job Title: Head - Business Support and Services (BSS)

Location: Yaba, Lagos
Employment Type: Full Time

Job Summary

• The Head BSS is responsible for driving growth in the company and setting business objectives for the company.
• He must have strong business acumen with great people management skills.

Job Responsibilities

• Responsible for creating and delivering the growth strategy for the business with full P&L accountability.
• Responsible for general management of the business unit and provides guidance to managers and other leadership colleagues as well as motivation to all staff within the unit.
• Supervise and assign duties to company subordinates.
• Operate a client-responsive organization and be the point elevation person for clients when required.
• Oversee the store, account admin to ensure proper accountability, etc.
• Direct the planning and coordination of a Greengates Specialties plan including facility expansion and equipment modifications to support future business growth and compliance.
• Leads the budget process and accounting, booking keeping of stock.

Key Responsibilities
Financial:

• Develop appropriate business strategies to achieve financial targets
• Prepare team business plans, budgets and any subsequent revisions
• Review monthly team and financial performance against plans and budgets
• Analyse and explain budget variances (i.e. deviations from plan, recommend corrective action, etc.)
• Prepare marketing, sales and call reports as defined below
• Deliver revenue budget
• Manage cost budget to achieve cost reduction targets
• Ensure timely collection of receivables.

Customer Relationships:

• Implement regular and documented calling program for all customers (i.e. call plans, call reports, etc.)
• Implement customer commitments as defined and/or agreed during marketing calls
• Log/report and evaluate all customer complaints/issues
• Ensure timely and satisfactory resolution of all customer complaints/issues
• Implement a process which quickly/immediately surfaces and documents customer issues/complaints
• Identify and develop new customer segments.

Internal Business Processes:

• Ensure that all business and financial terms are agreed with the customer, documented and appropriately executed/signed-off.
• Set up and document business processes which assure our revenues and deliver customer satisfaction.
• Set-up and maintain ordered customer files in a standardised format which facilitates speedy and efficient access to customer and business information.
• Ensure that all in-coming business correspondence has a received stamp indicating the receiving unit/department, and date and is signed off by the receiving officer.
• Develop and periodically review pricing structure for all the revenue areas.
• Have a friendly disposition towards the regulators of our business.

Compliance Related Issues:

• Attend to all issues that pertains to compliance with governmental agencies like NESREA, LASEPA, Local Government agencies to mention just a few
• To attend to all Payment as scheduled annually to these bodies where necessary without default
• To ensure that the Compliance issues of all other regions including their rents and rates are attended to timely
• Handle all tax matters and audit.

Marketing and Sales:

• Design strategies and monitor the market trends and track key competitor’s price.
• Monitor the day to day commercial performance of each account within the designated regions.
• Establish opportunity that increase sales for business and keep tract to market prospects.
• Collaboration with the sales and marketing team on periodic reviews for effective of different marketing strategy adopted.
• Provide full customer service and support to resolve any escalated issues that are not fixed by customer service team.
• To manage GSL sales / marketing team on a day to day basic ensuring they are provided with the appropriate level of initial training, professional development, sales guidance and strategic direction.
• To monitor effectively the GSL sales/marketing for team, their performance and report for the GMD and senior management team.
• Manage and develop the logistic operation of the business.
• Devise a system for obtaining feedback information from GSL customer on a regular basis.
• Review where necessary, method and process generating sales and make proposals for improvement.
• Promote the effective communication between the GSL sales and marketing team.
• Training the sales team of the Northern Region quarterly.
• Carry out Market activation and Campaign every two months
• Establish dealership/distributorship in every state in your territory(Northern region)
• Provide realistic marketing/sales report to the Management.
• Report competitors’ activities monthly with price and new products introduction.
• Identify dealers or traders who are involved in adulteration with the aim of prosecuting same.
• Do performance appraisal for the region sales/administrative of all the offices under your region.
• Review and support the welfare of regional sales staff under your territory.
• Recommend for sanction erring staff who are not meeting Management expectation.
• Market promotion activities for customers in your territory.
• Any other duties / responsibilities can be assigned to you from time to time by the Group managing director.

Innovation, learning & growth:

• Develop training/knowledge improvement plans for self and supervised staff based on key skills requirements and identified skills gaps.
• Ensure skills upgrade of self and all supervised staff through on-the-job and other training interventions.
• Deliver continuous improvement in revenue quality, customer satisfaction and internal business processes within areas of responsibility.
• Lead by good example

KPIs (Key Performance Indices)
Financial Measures:

• Achievement of overall revenue target to be set on assumption of duty
• New business development (revenues from new customers and products)
• 95% Collection of receivables within 60 days maximum
• Cost consciousness and achievement of cost management targets of 10% from the previous year
• Develop product specification for all revenue areas which include but not limited to products created for sale
• Identify, develop and implement new business opportunities within the subsidiary.

Customer Relationships:

• Achieve 100% signed MOU/Contract with all corporate customers
• Documented and executed customer calling programs
• Timely implementation of customer commitments (i.e. under-promise and over-deliver)
• Adequate surfacing and documentation of customer issues
• Speedy and adequate/satisfactory resolution of customer complaints
• Customer retention (revenues from existing customers)

Internal Processes:

• Develop and implement a clearly defined pricing and discount structure with inbuilt authorisation levels
• Standardisation of key marketing and sales documents (Intro letter, MOUs, Price matrix, etc)
• Knowledge of, and adherence to, Group and Company policies and procedures.
• Documented customer agreements
• Quality of organisation and completeness of customer and business records
• Quality of internal business processes and business controls which support service delivery and assure revenues
• Quality of internal business processes documentation for processes under area of supervision
• Ensuring the company’s fleet are functional and giving required results.
• Ensure the training, and customers’ forum are organized and participated in from time to time.
• To handle all regulatory issues within the time frame.
• Internal control process and SOPs are institutionalized at your resumption.

Innovation, learning & growth:

• Quality of self and staff training plan
• Quality and frequency of documented on-the-job training interventions.
• Training of self and staff on internal business processes relevant to job performance
• Introduction and execution of business innovations resulting in improved customer retention/satisfaction, revenues, staff quality/productivity, and/or cost reduction.
• Ability to provide feasible and structural improvements initiatives you introduced to the company’s marketing/sales, accounting, logistics, customers’ service, regional offices and administration departments.
• Business Development an Marketing
• Operations
• Recruitment
• Weekly report on turnover target to the region
• Revival Of stalled Business relationship
• Accounts reports
• Training time table
• Reconciliation of 1accounts with all banks
• Stock report
• Management account.

Educational Qualifications

• MBA. in Business Administration or any other related field with at least 18 years is required
• Proven leadership and people management skills, including the ability to recruit and retain a highly motivated team and nurture and mentor talent.

Core Competencies:

• Excellent interpersonal skills
• Effective oral and written communication skills
• Supervisory skills
• Problem solving skills
• Negotiation skills
• Time management skills
• Excellent knowledge of MS Office especially Excel and Word
• Competence to drive growth.

Application Closing Date
30th October, 2024.

How to Apply
Interested and qualified candidates should send their application to: [email protected] using the Job Title as the subject of the mail.