Sales, Business Development & Client Experience Executive at Beacon VIP Concierge Limited

Beacon VIP Concierge Limited (BVCL) is a premier concierge service company devoted to offering personalized and seamless VIP experiences for discerning clients. Our mission is to provide exceptional service, ensuring that every detail is handled with care and precision. We offer an extensive range of high-end services, including travel protocols and arrangements, curated holiday gifting, property management, corporate concierge, and exclusive membership services. Whether it's managing your travel needs or organizing special events, BVCL is committed to delivering unmatched convenience, luxury, and peace of mind to our clients.

We are recruiting to fill the position below:

Job Title: Sales, Business Development & Client Experience Executive

Location: Victoria Island, Lagos
Employment Type: Full-time
Working Schedule: Monday to Friday - 9 am till 6 pm
Reports To: Managing Directors

Overview

• We are seeking a dynamic, client-focused Sales and Client Experience Executive to join our team in Lagos, Nigeria.
• The ideal candidate will be responsible for marketing BVCL’s services, generating leads, closing sales, and ensuring exceptional client experiences.

Key Responsibilities
Sales & Marketing:

• Develop and implement marketing strategies to raise awareness of BVCL services across target markets.
• Generate leads through various channels, including direct marketing, networking, and partnerships.
• Actively pursue prospective clients and convert them into loyal customers by pitching BVCL’s services.
• Manage sales pipelines, follow up with leads, and close deals to meet revenue targets.
• Utilize social media, digital marketing, and traditional marketing methods to promote services.

Client Experience Management:

• Fulfill client orders and deliver exceptional service across all product lines.
• Ensure every interaction with BVCL leaves clients feeling valued and satisfied.
• Oversee the delivery of the BVCL vision, “You want it, we source it, you enjoy it,” for each customer.
• Handle customer inquiries, resolve issues promptly, and maintain positive relationships with clients.
• Continuously gather feedback from clients to improve service offerings.

Product & Service Expertise:

• Familiarize yourself with BVCL’s portfolio of services, including:
  • Airport protocol and travel services.
  • Christmas hampers and holiday gifting.
  • Property concierge services.
  • Corporate concierge solutions.
  • Membership programs and benefits.
• Be proactive in recommending services based on client needs to maximize satisfaction and sales opportunities.

Revenue Generation:

• Meet and exceed monthly sales targets and KPIs.
• Ensure services are delivered profitably by managing costs and maximizing the value provided to clients.
• Collaborate with management to identify new revenue opportunities and improve service delivery.

Flexibility & Customer Focus:

• Be adaptable in your approach to meeting the varied needs of VIP clients.
• Place the customer first in all interactions while maintaining a balance between excellent service and profitability.
• Embrace challenges and provide creative solutions to meet unique client requests.

Business Development:

• Generate awareness through varied and innovative social media postings.
• Target direct marketing of BVCL products to prospects and potentials
• Generate leads and create comprehensive list of prospects - corporate and individuals for targeted direct marketing with constant refresh of the list for ongoing sales pipeline
• Seasonal Product promotions and campaigns e.g. Christmas hampers – ensuring to promote the products and secure order
• Secure meetings with decision makers for presentation by BVCL.

Qualifications & Skills

• Bachelor’s Degree in Business, Marketing, Communications or a related field.
• 3+ years of experience in sales, client services, or marketing, preferably in hospitality, luxury services, or related.
• Strong communication, presentation, and negotiation skills.
• Working occasionally on weekends when needed.
• A customer-first mentality with a passion for delivering top-tier service.
• Experience working with high-net-worth individuals (HNWIs) is an added advantage.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Tech-savvy with proficiency in digital marketing, CRM tools, and social media platforms.
• Self-motivated, results-oriented, and a strong team player.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• Access to exclusive concierge experiences.

Application Closing Date
22nd November, 2024.

How to Apply
Interested and qualified candidates should send their CV and cover letter to: [email protected] using “Sales, Business Development & Client Experience Executive - BVCL.” as the subject of the mail.