Concept Nova is a subsidiary of the Concept Group and is Africa's fastest-growing technology solutions company, specializing in business intelligence, asset management, and remote monitoring solutions. Concept Nova delivers technology-driven solutions that increase transparency, efficiency, cost savings, and revenue generation. Serving over 200 clients across diverse industries, we are changing the face of technology development by delivering premium services at competitive prices.
We are recruiting to fill the position below:
Job Title: Brokers Sales Executive
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
The broker sales executive uses the customer service and marketing functions to nurture leads through the sales funnel, from the addition of leads on the portal down through purchase (and repeat purchases). Brokers use various methods to reach clients, including email, phone, social media, direct mail, and even the old-fashioned door-to-door tactic. Brokers’ sales executives manage, support, and communicate with clients to ensure all leads are effectively managed and their transactions are successfully consummated.
They are expected to follow up solely with all leads transferred to them, work on all the stages following the set policy and procedures, and ensure all transactions are successfully consummated. They communicate all issuesencounteredduringprocessingstageandfeedbacksfromclienttotheHeadBrokersadminforswiftresolution.
Duties & Responsibilities
Acquisition and retention of brokers and clients through offline marketing
Aggressively following up with all leads referred by brokers and ensuring successful closure of fall leads
Handles B2B and B2C leads assigned, following all set procedures and ensuring the transaction is successfully consummated.
Handle client’s inquiries via phone calls,emails, live chats, and social media channels.
Resolve client issues or problems by clarifying the complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. accelerating correction or adjustment; following up to ensure resolution.
Acquisition of brokers through referral methods from both existing and potential clients.
Effectively cross-market Rosabon’s products to existing and potential clients when the need arises.
Sourcing for optimal leads can refer customers to do business with us.
Identify and assess clients' needs. to achieve satisfaction
Managing, supporting, and communicating clients' satisfaction levels with regard to Rosabon Financial Services Brokers Products
Engage clients at the beginning of their subscription; ensure successful take-up and management of fall incidents throughout their transaction phase, from which there might be a risk of dissatisfaction.
Communicate detailed reports on clients' requests and feedback to aid strategic and management decisions.
Sending status and summary report of the broker's admin for an update on the broker' sportalonaweeklybasis
Any other task as assigned by the line manager
Qualifications / Requirements
Previous experience working in similar role
BSc in Marketing or any related field of study.
Skills / Competencies:
Excellent communication skills
Good negotiation/Sales skills
Core Competencies in the Use of Microsoft Tools
Great Interpersonal and Relationship skills
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their applications to: [email protected] using the job title as the subject of the email.