Ticketing and Reservation Officer at a Travel Agency

We are a travel agent in Lagos, Nigeria, with a reputation for excellent service. All of our Team have many years of experience in the travel and tourism industry and are here to help you with all your travel needs.We expertly handle local and international travel services; including airline reservations, special and customized tours from simple to unique destinations for business or pleasure trips andhotel accommodations.

We are recruiting to fill the position below:

Job Title: Ticketing and Reservation Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Handling ticket bookings for flights.
• Reserving hotels and other travel-related services.
• Managing bookings through online systems (GDS like Amadeus, Sabre, etc.) and directly with airlines or service providers.
• Providing travel options, advice, and itineraries based on clients’ needs.
• Offering support for changes in reservations, cancellations, or re-bookings.
• Handling customer inquiries and resolving issues promptly.
• Ensuring all travel documents like e-tickets, boarding passes are correctly processed and provided to customers.
• Maintaining accurate records of all bookings and transactions.
• Staying updated on travel regulations, restrictions, and visa requirements.
• Ensuring customers comply with necessary documentation for travel, especially for international trips.
• Coordinating with airlines, hotels, and other partners to secure best rates and arrangements for clients.
• Liaising with other departments (if applicable) for special travel packages or promotions.

Requirements

• Age: 23-30years.
• BSc., or HND
• Proficiency/Certificate in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo is an added advantage.
• Prior experience in travel booking or reservations (at least 2-5years) is ideal, especially in using GDS software.
• Experience in customer service or a related field is also valuable.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work under pressure and handle travel-related emergencies.
• Familiarity with current travel trends, restrictions, and legal requirements (like visa and COVID-19 protocols).

Application Closing Date
14th November, 2024. 

Method of Application
Interested and qualified candidates should send their Application Letter and CV to: [email protected] using the Job Title as the subject of the mail.