Admin Support Associate at Nomba (Formerly Kudi)

Nomba, launched in 2017 as "Kudi.ai", is a chatbot that responds to financial requests on social apps. Nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.

We are recruiting to fill the position below:

Job Title: Admin Support Associate

Location: Abia
Employment Type: Full-time

Job Summary
We are currently looking for an exceptional Administrative Support Associate who will:

• Oversee administrative and operational matters and ensure the seamless operation of the office on a daily basis.
• Handle all logistical demands for the company, including the shipment and tracking of tools and equipment in accordance with the company's processes.
• At the front desk, provide great customer service and experience, as well as administrative support to departments as needed and requested.
• Manage office inventory and collaborate with vendors to guarantee a consistent supply of office supplies.
• Resolve facility maintenance concerns while sticking to general servicing schedules.
• Interact with internal stakeholders to ensure a successful customer/stakeholder resolution process.
• Keep current on the organization's products, services, and customer service policies.
• When necessary, document consumer contacts by compiling documentation and distributing information to interested parties.
• Provide new and existing users with platform training and onboarding.
• Create and maintain an ideal user/customer profile, as well as gather user feedback.
• Issues that cannot be handled on the first call resolution (FCR) should be escalated to the backend and followed up on.
• Track escalated and open issues.

Requirements

• Strong command of written and verbal English.
• The ability to speak an indigenous Nigerian language is an added advantage.
• Friendly and welcoming manner with clients and other members of the customer service team.
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Ability to maintain a calm and polite manner in stressful situations.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering an amazing customer experience.
• Good time management skills and an ability to thrive in a fast-paced environment.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online