IT Technical Support Officer at Stella Maris Schools

Stella Maris School, Abuja, is a very successful and flourishing co-educational private school in the heart of Abuja. We are academically selective and highly so, with everyone being above the average. From the very first moment a child enters the school, they will benefit from an excellent academic education supported by highly qualified and experienced specialist staff and a large range of musical, creative, sporting and artistic opportunities which are essential for children’s all-round education and development.

We are recruiting to fill the position below:

Job Title: IT Technical Support Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Overview

• We are seeking a highly efficient and skilled IT Manager with expertise in both hardware and software management to oversee and support the technology needs across three school branches.
• The ideal candidate will be responsible for maintaining and enhancing the school's IT infrastructure, ensuring smooth operation of all IT systems, and providing timely support to staff, students, and administrators.

Key Responsibilities
IT Infrastructure Management:

• Oversee the installation, maintenance, and repair of all hardware and software systems across the three school campuses.
• Manage servers, networks, and other IT infrastructure to ensure high availability and performance.
• Conduct regular maintenance checks and ensure data backup protocols are followed.

Technical Support:

• Provide timely and effective IT support to staff and students, addressing hardware and software issues.
• Troubleshoot network problems, printer issues, and other technical difficulties in classrooms and administrative offices.
• Train staff on new software and hardware systems to maximize efficiency.

Hardware Management:

• Manage all school hardware, including computers, printers, interactive whiteboards, projectors, and other technological devices.
• Coordinate with vendors for procurement, repairs, and upgrades of hardware equipment.

Software Management:

• Ensure all software systems, including educational platforms, security software, and management tools, are up to date and functioning efficiently.
• Oversee the management of school databases, ensuring data accuracy and security.
• Recommend and implement software solutions that improve the teaching, learning, and administrative processes.

Network Administration:

• Monitoring school-wide networks, ensuring seamless internet connectivity and robust network security across all campuses.
• Implement and monitor cybersecurity measures to protect sensitive data and prevent unauthorized access.

Branch Coordination:

• Coordinate IT operations across all three school branches, ensuring that each campus has the necessary technical resources and support.
• Visit each campus regularly to oversee IT infrastructure and address any unique technological needs.

Budget Management:

• Develop and manage the IT budget for the school, ensuring cost-effective solutions for technology needs.
• Maintain an inventory of all IT assets and ensure cost-efficient procurement practices.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field.
• Proven experience in IT management, preferably in an educational environment.
• Strong knowledge of hardware, software, networking, and cybersecurity.
• Ability to troubleshoot and resolve hardware and software issues efficiently.
• Excellent communication and interpersonal skills to work with staff, students, and external vendors.
• Strong organizational skills and the ability to manage IT operations across multiple branches.

Preferred Skills

• Experience with school management software and educational technology tools.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in IT project management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using “IT Technical Support Officer ” as the subject of the email.