iRecharge Tech-Innovations Limited is an innovative financial services company committed to reshaping the future of banking by leveraging cutting-edge technology to provide innovative financial solutions. With a focus on excellence and operational efficiency, we strive to deliver a seamless banking experience for our customers.
We are recruiting to fill the position below:
Job Title: Chief Operations Officer
Location: Lagos
Key Responsibilities
Operational Management:
Direct and manage daily operations of the bank, ensuring smooth and efficient functioning across all departments.
Develop and implement operational policies and procedures to enhance productivity and compliance.
Financial Oversight:
Monitor financial performance and identify areas for improvement.
Work closely with finance teams to optimize budgeting, forecasting, and cost management strategies.
Strategic Planning:
Collaborate with the executive team to develop long-term business strategies and operational plans.
Drive initiatives to achieve organizational goals and objectives.
Risk Management:
Assess and mitigate operational risks; ensure compliance with regulatory requirements.
Implement robust internal controls and procedures to safeguard assets and minimize liabilities.
Technology and Innovation:
Champion digital transformation initiatives and leverage technology to streamline operations and enhance customer experience.
Stay abreast of industry trends and advancements in financial technology (FinTech) to maintain a competitive edge.
Leadership and Team Development:
Lead and motivate a diverse team of managers and staff, fostering a culture of collaboration and continuous improvement.
Mentor and develop talent within the organization to build a high-performing team.
Key Performance Indicators (KPIs):
Operational Efficiency: Measure and improve key operational metrics such as cost-to-income ratio, processing times, and service quality.
Financial Performance: Monitor metrics like profitability margins, return on assets (ROA), and liquidity ratios.
Risk Management Effectiveness: Assess the effectiveness of risk controls and regulatory compliance through audit results and incident reports.
Technology Adoption: Track progress in implementing new technologies, improving digital services, and enhancing cybersecurity measures.
Employee Engagement and Development: Evaluate team performance, retention rates, and employee satisfaction surveys.
Customer Satisfaction: Monitor customer feedback, net promoter scores (NPS), and retention rates to gauge service excellence and client satisfaction.
Requirements
Proven experience as a senior executive in the digital banking/FinTech space.
Demonstrated expertise in collaborating across diverse departments within the banking industry.
Strong background in managing operational functions within a bank, including knowledge of regulatory requirements.
Demonstrated success in overseeing complex financial operations, strategic planning, and risk management.
Track record of driving digital transformation and adopting innovative technologies in banking operations.
Excellent leadership, communication, and interpersonal skills.
Advanced Degree in Business Administration, Finance, or a related field; MBA preferred.
Application Closing Date
30th November, 2024.
How to Apply
Interested and qualified candidates are invited to submit their Resumes, cover letters, and any relevant certifications to: [email protected] using the job title as the subject of the mail.