Sales Manager at Softhills Group

Softhills Group is recruiting suitable candidates to fill the position below:

Job Title: Sales Manager

Location: Lagos

Job Description

• We are seeking a highly motivated and results-driven Sales Manager to lead our dynamic sales team.
• The Sales Manager will be responsible for driving revenue growth, optimizing sales strategies, and ensuring customer satisfaction across our diverse product lines.
• This role involves managing the sales operations, setting performance targets, coaching the sales team, and collaborating with other departments to enhance the overall customer experience.

Key Responsibilities
Sales Strategy & Execution:

• Develop and execute effective sales strategies that align with Softhills' business objectives and drive revenue growth.
• Identify emerging market trends, customer needs, and new business opportunities to maintain Softhills' competitive edge.
• Analyze sales performance metrics and use insights to improve the sales process and optimize results.

Team Leadership & Development:

• Lead, mentor, and motivate a team of sales representatives to ensure they achieve individual and team sales targets.
• Provide ongoing training and development to improve the team’s sales skills, product knowledge, and customer engagement techniques.
• Foster a high-performance culture by setting clear expectations, conducting regular performance reviews, and recognizing achievements.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships to ensure high levels of customer satisfaction and loyalty.
• Work closely with customer service to address any customer inquiries, complaints, or concerns, ensuring timely resolutions.
• Develop customer retention strategies and ensure that customers receive value-added solutions.

Upselling, Cross-Selling, and Down-Selling:

• Create and implement effective upselling, cross-selling, and down-selling strategies to maximize revenue from each customer.
• Train the sales team on identifying opportunities to offer additional products or services that meet customer needs.

Order Confirmation & Follow-up:

• Oversee the process of confirming customer orders, ensuring all details are accurate and clear.
• Coordinate with the logistics team to ensure seamless order fulfillment and timely delivery.
• Follow up with customers post-purchase to ensure satisfaction and identify opportunities for repeat business.

Collaboration & Communication:

• Collaborate with the marketing team to align sales efforts with promotional campaigns, lead generation strategies, and product launches.
• Work closely with the logistics team to ensure smooth order processing, timely deliveries, and address any potential issues.
• Provide regular reports and updates to senior management on sales performance, customer feedback, and market trends.

Qualifications

• Bachelor's Degree in Business, Marketing, Sales, or a related field.
• 3 - 5 years of experience as a Sales Manager or in a similar leadership role, with a proven track record of achieving sales targets.
• Strong leadership skills with the ability to inspire, coach, and manage a sales team.
• Excellent interpersonal and communication skills, with a focus on customer satisfaction.
• Proficiency in using CRM software and sales analytics tools to drive decision-making.
• Strong understanding of eCommerce, retail, or related industries.
• Results-oriented mindset with the ability to thrive in a fast-paced, dynamic environment.

Key Skills:

• Sales Leadership: Demonstrated ability to lead and develop high-performing sales teams.
• Customer-Centric: A deep commitment to understanding customer needs and ensuring their satisfaction.
• Strategic Thinking: Ability to develop innovative sales strategies that drive business growth.
• Collaboration: Skilled at working cross-functionally with marketing, logistics, and customer service teams.
• Data-Driven: Expertise in analyzing sales data to inform decision-making and improve performance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online