Vehicle Pickup and Drop-off Specialist at Mechanic On The Go

At Mechanic On The Go, we engage in vehicle repair and maintenance with a priority on ensuring that we deliver speedy and effective solutions to our customers. We guarantee only the best mechanics and employees at your disposal and each person is thorough to the letter. We have been an established company since August 2022 and have worked successfully on over 80 vehicle related issues.

As a brand that is fully committed to giving our customers ease, we offer services via Home Service and as our name implies,‘On The Go’at any place withinLagosandOgunstate, with a view to expand to other locations soon.

We are recruiting to fill the position below:

Job Title: Vehicle Pickup and Drop-off Specialist

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a responsible and detail-oriented Vehicle Pickup and Drop-off Specialist to join our team.
• This role is key in ensuring smooth customer experiences by managing vehicle transportation and overseeing repair processes.
• The specialist will handle vehicle pickup and drop-off at customer locations, and monitor the work done by consultants in our workshop or at the customer’s address, ensuring high standards of service are maintained.

Key Responsibilities
Customer Interaction:

• Communicate professionally with customers to schedule vehicle pickups and drop-offs.
• Ensure timely collection and delivery of customers' vehicles to and from their location.
• Provide excellent customer service and address any concerns or questions regarding the process.

Vehicle Handling:

• Safely transport customers' vehicles to the workshop or designated service location.
• Perform pre-pickup and post-drop-off vehicle inspections to document any damages or issues.
• Adhere to all traffic and safety regulations while handling customer vehicles.

Workshop Supervision:

• Act as the primary point of contact for customer vehicles during repairs and servicing.
• Monitor and supervise the work of consultants and technicians, ensuring that all repairs meet company standards.
• Coordinate with service consultants to provide customers with regular updates on the status of their vehicles.

On-Site Supervision:

• Oversee repairs conducted at customer locations, ensuring that all tasks are performed efficiently and correctly.
• Ensure all tools, parts, and equipment are available for consultants when working off-site.
• Ensure adherence to safety protocols at all times, both in the workshop and on-site.

Record-Keeping:

• Maintain accurate records of vehicle pickup, drop-off, and service activities.
• Ensure all service documentation is completed and provided to customers promptly.

Requirements

• Valid driver’s license with a clean driving record.
• Reside around Ikeja
• Strong communication and customer service skills.
• Knowledge of basic vehicle maintenance and repairs.
• Ability to handle customer vehicles with care and responsibility.
• Good organizational skills and attention to detail.
• Experience in the automotive industry or a similar role is a plus.

Benefits

• Salary: N50,000 Monthly. 
• Competitive salary and performance-based bonuses.
• Health and wellness benefits.
• Opportunities for career growth within the company.
• Friendly and supportive work environment.

Application Closing Date
Not Specified.

How to Apply
Interested candidates should send their Resume to: [email protected] using the job title as the subject of the mail.

Note: If you’re passionate about cars, have excellent customer service skills, and want to be part of a dynamic team, we want to hear from you!