General Manager at Domeos Resources International

Domeos Resources International - Our client, a key player in the Hospitality Sector, is recruiting to fill the position below:

Job Title: General Manager

Location: Lagos
Employment Type: Full-time
Reports To: Managing Director

Job Function

• The General Manager (GM) is responsible for the overall management and performance of the 5-star superior luxury hotel.
• The role involves overseeing all aspects of the hotel's operations, including guest services, sales and marketing, food and beverage management, housekeeping, and maintenance.
• The GM will ensure that high-quality standards are maintained, customer satisfaction is prioritized, and business targets are achieved.
• The position demands strong leadership, effective communication, and the ability to inspire the team to deliver exceptional service.

Responsibilities
Operational Management:

• Oversee daily hotel operations to ensure the efficient functioning of all departments (e.g., front office, housekeeping, food & beverage, maintenance etc.).
• Implement, monitor, and evaluate hotel policies and procedures.
• Maintain the highest standards of guest service and hospitality.
• Ensure compliance with health, safety, and legal regulations.

Financial Management:

• Ensure the hotel’s budget is prepared and well managed
• Ensure all financial targets are met, including profitability, revenue, and cost-control objectives.
• Monitor daily performance metrics, such as occupancy rates, revenue per available room (RevPAR), and gross operating profit.

Guest Experience:

• Ensure a consistent, high-quality guest experience in all aspects of service.
• Handle guest complaints and issues promptly to maintain customer satisfaction and loyalty.
• Monitor and evaluate guest feedback and take appropriate action to address concerns.

Human Resources and Leadership:

• Lead and inspire staff, providing mentorship and guidance.
• Ensure performance management processes are implemented to assess and improve staff productivity and motivation.
• Foster a positive work environment that encourages teamwork and professional growth.

Sales, Marketing, and Public Relations:

• Ensure the development and implementation of sales and marketing strategies to drive occupancy and revenue.
• Work with the Business Development team to promote the hotel through various channels, including strategic partnerships, social media, events etc.
• Establish and maintain relationships with key business partners, such as travel agencies, tour operators, and corporate clients.

Property Management:

• Oversee the maintenance of the hotel's physical infrastructure to ensure safety, efficiency, and a luxurious guest experience.
• Work with the engineering and maintenance teams to ensure that facilities are kept in excellent condition.

Experience / Qualification

• Bachelor's degree in Hospitality Management, Business Administration, or related field; a Master’s degree is an added advantage.
• Minimum of 10 years of experience in the hospitality industry, with at least 5 years in a senior management role in a superior luxury 5-star hotel.

Competencies / Skills:

• Exceptional leadership and motivational skills
• Excellent communication and interpersonal abilities
• Financial acumen, including budgeting and revenue management
• Problem-solving and decision-making capabilities
• Strong guest service orientation
• Time and people management skills

Behavioral Qualities / Other Competencies:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Proactive identification of inefficiencies and ability to multitask
• Attention to detail and tech savviness
• Problem-solving and decision-making aptitude
• Cultural awareness
• Strong work ethics and reliability
• Experience in working with high-profile clientele.
• Familiarity with property management systems (PMS) and other hotel management software.
• Knowledge of local and international tourism trends.

Remuneration
Very Competitive.

Application Closing Date
16th October, 2024.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter detailing their vision for the role to: [email protected] using "General Manager, Hospitality" as the subject of the email.

Note: Only shortlisted candidates will be contacted.