Technical Support Engineer - Azure Developer at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer - Azure Developer

Location: Lagos

Responsibilities
This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Requirements
In this role:

• A Bachelor’s Degree in IT-related discipline is preferred.
• Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• Customer support experience (customer obsessed, innovative and result oriented).
• General understanding of Cloud Computing
• Good knowledge of APIs
• Professional fluency in English is essential, both written and spoken.
• Passion for solving complex technical issues.

Application Closing Date
10th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: This position is a customer support/technical role and not hands-on software development role.