Digital Sales / Customer Experience Executive at AugustSecrets Limited

AugustSecrets Limited is a multi-award-winning indigenous manufacturer of healthy natural baby cereals in Africa.

We are recruiting to fill the position below:

Job Title: Digital Sales / Customer Experience Executive

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Digital Sales / Customer Experience Executive who will be responsible for driving sales online while also attending to customers enquiries, complaints and feedback.

Responsibilities

• Engage with customers, prospects and sell company’s products on all designated digital marketing channels.
• Upsell or cross-sell additional products to maximize sales opportunities and meet sales targets.
• Identify and prospect new leads, nurture existing leads, and convert them into customers through effective communication and relationship-building techniques.
• Collaborate with the marketing team to develop targeted sales campaigns and promotional offers to meet sales targets and objectives.
• Build and maintain strong relationships with customers by providing excellent customer service, addressing inquiries and concerns, and proactively following up on sales leads and opportunities.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business and handling of returns or exchanges in accordance with company policies.
• Leverage customer feedback and insights to identify areas for improvement and make recommendations for enhancing the customer experience.
• Receive details of invoiced orders, and ensure customers receive their orders by liaising with the logistics company.
• Notifying the sales team of OOS-related customer complaints.
• Prepare and present periodic reports to the Sales Operations Manager.

Qualifications

• First Degree in Marketing, Business Administration, Communications, or a related field.
• Must possess at least 2 years cumulative experience in Sales and Customer Service.
• Proficient knowledge of MS Office.
• Excellent Selling, Communication and Customer Service skills.
• Experience in recordkeeping and managing sales documents.
• Able to work comfortably in a fast-paced environment.
• Proximity to Ilupeju is a must.
• Must be ready to resume immediately or in 2 weeks time.

Benefits

• Performance bonus.
• HMO.
• On target earnings.

Application Closing Date
20th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.