Head of Operations at a World Class Travel Management Company - OptiHuman Consulting Limited

OptiHuman Consulting Limited - Our client is a world class travel management company, that provides travel solutions for Personal and Business needs.

they are recruiting to fill the position below:

Job Title: Head of Operations

Location: Ikoyi, Lagos
Employment Type: Full-time

Summary

• As the Head of Operations plays a pivotal role in the development of protocols and safety standards, employing effective financial, people, and resource management strategies to ensure seamlessoperations.
• He/She is also responsible for supervising Branch Managers’ performances, ensuring 100% actualisation of set targets and eliminating any form of wastage

Specific Responsibilities

• Develop and implement innovative workplace technology strategies to enhance productivity,
• Ensure adherence to corporate governance standards, aiming for reduction in compliance- related issues
• Ensure compliance with service benchmark requirements, with a goal of maintaining excellent service quality rating
• Develop and implement travel operations processes aligned with organizational strategies, targeting improvement in process efficiency
• Lead the department's budgeting process to secure funds for operational activities, aiming for reduction in unnecessary expenditures
• Spearhead initiatives to improve the overall customer service experience, with a target of achieving increase in customer satisfaction
• Monitor departmental budget utilization against established work plans, aiming for reduction in budget variances
• Review feedback for operational enhancements and contribute to product development, targeting improvement in operational efficiency
• Lead the integration of technology applications to enhance productivity and foster innovation, with a goal of improving operational efficiency
• Resolve escalated contractual issues with existing vendors and oversee contractual resolutions, aiming for reduction in vendor-related conflicts.

Requirements

• First degree in Business Management or related field MBA is an added advantage.
• Professional membership/certification within the industry is a mandatory
• At least 6 years’ professional experience in a similar role, with 3years in a supervisory role
• Experience in the travel industry
• Good decision-making ability/skill andgood analytical skills are required
• Good communication skills
• Ability to work as part of a team and be able to achieve required results
• Excellent leadership and human resources management skill and ability to motivate employees
• Time management skill andgood IT Skills
• Ability to assist with the development of staff in order to maximize job satisfaction and performance.

Compensation and Benefit
Very attractive

Application Closing Date
30th November, 2024.

Method of Application
Interested and qualified candidates should send their application to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be selected.