Customer Service Officer at Oyomesi Specialist Hospital

At Oyomesi Specialist Hospital, we are dedicated to delivering exceptional healthcare services while prioritizing the comfort and satisfaction of our patients.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Orogun, Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are currently seeking a compassionate and efficient Customer Care Officer to join our team and enhance the patient experience.

Key Responsibilities

• Greet and assist patients and visitors upon arrival.
• Respond to patient inquiries and concerns via phone, email, and in-person, ensuring timely and accurate information.
• Provide support with appointment scheduling, billing queries, and general hospital services.
• Liaise between patients, healthcare providers, and administrative staff to resolve any issues or concerns.
• Maintain patient confidentiality in line with hospital policies and healthcare regulations.
• Handle patient feedback, including compliments and complaints, ensuring appropriate follow-up.
• Assist in managing patient flow in the reception and waiting areas.
• Support other administrative functions as required.

Qualifications

• Bachelor’s Degree in any related field.
• Prior experience in a customer service role, ideally in healthcare or a hospital setting.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Problem-solving skills with a patient-first mindset.
• Familiarity with hospital management systems and basic computer skills.
• Excellent organizational skills and attention to detail.

How to Apply:

Interested candidates should their CV to [email protected] using the Job Title as the subject of the Mail.

Salary
N80,000 - N200,000 / month.

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.