Network Surveillance Specialist at NEC West Africa Limited

NEC West Africa Limited delivers advanced solutions to government, telecommunications providers, mobile network operators, network service providers and enterprise. We offer comprehensive and tightly integrated solutions across infrastructure, safety, communications and digital provides carrier-grade solutions with enterprise-class services, maintenance and support.

We are recruiting to fill the position below:

Job Title: Network Surveillance Specialist

Location: Lagos
Employment Type: Full-time

Main purpose of the Job

• The primary role of Network Surveillance Specialist (NSS) is to monitor and manage sites in a Network from a centralized location. The NSS watch the Network, and ensure that all incidents are promptly captured, escalated, and resolved within the shortest time possible on a 24/7 basis.
• Network Surveillance Engineer detects, analyses, and escalates events/incidents in NECWA by consistently monitoring and troubleshooting.
• The skills required for a Network Surveillance Specialist includes network administration and management, knowledge of Telemetry system, interpersonal relationship, and report writing. The deliverables are always time-bound, hence requires regular multi-tasking.

Key Responsibilities

• Proactive alarm management to prevent eventuality on the network, i.e., network outage.
• Troubleshoot and escalate network incidents using standard procedures and tools.
• Provide regular updates of ongoing events/incidents on the Network to all stakeholders.
• Document all Network events/incidents on Ticketing tools according to standard process and procedure, including Times of occurrence & closure, RCA and other relevant information that can be used for Network analysis and improvement.
• Provide Network and its events/incidents’ status for all stakeholders at regular intervals.
• Support Service Desk in site assess management.
• Play vital role in change management procedure by sharing and confirming Network status before and after any/every change activity.

Experience & Qualifications

• B.Eng / BSc / HND in Mechanical / Electrical / Electronics Engineering, Civil, Agric, Chemical, Petroleum Engineering, Computer Science, Pysics Electronics, and other related field
• 1 – 2 years of hands-on experience in telecoms, tele-traffic environment, and customer relations.

Knowledge / Competencies:

• Have relevant knowledge of Power supply equipment, i.e., ATS, Generator, Rectifier, etc.
• Knowledge of alternative Energy/source of power will be an added advantage.
• Must know how to use telemetry system to troubleshoot and fault.
• Strong analytical thinking and creatively solve problem.
• The individual needs to be flexible, able to work under pressure and to deadlines, well organised and professional with a real proactive attitude.
• Candidate must possess good communications skills.
• Ability to multi-task in time conscious environment.
• Have relevant IT skills in MS Office applications.
• Should be able to work productively, efficiently, and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and correctness.
• Show willingness and ability to learn, improve and adapt if required.

Salary
N1,000,0000 - N1,600,000 annually.

Application Closing Date
11th October, 2024.

Method of Application
Interested and qualified candidates should send their CV and a Covering Letter (applying for the role) to: [email protected] using the Job Title as the subject of the email.