Customer Service Representative at Honour Flow Group of Companies (HFGC)

Honour Flow Group of Company is a diverse conglomerate with a strong presence across multiple sectors. The company owns EJ Eatery, located in Ughelli and Sapele, offering quality dining services. It also manages Elo Trease Warehouse in Ughelli, providing essential storage solutions. In the manufacturing and production space, the group operates Elo Water in Otokutu, Warri, and EJ Bakery in Warri. Additionally, Honour Flow owns Elo Ice Cream, delivering sweet treats, alongside a fuel station and gas station serving the energy needs of the community. The group also holds Revelation Bank in Ughelli, contributing to the financial sector.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ughelli, Delta
Employment Type: Full-time

Job Description

• We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support.
• You will handle a variety of customer inquiries, from product information and order status to troubleshooting and resolving issues.
• Your ability to communicate effectively, empathize with customers, and provide timely solutions will be crucial to your success.
• You will work closely with other departments to ensure customer satisfaction and maintain a high level of service quality.
• The ideal candidate will have excellent problem-solving skills, a positive attitude, and a passion for helping others.
• You should be comfortable working in a fast-paced environment and be able to manage multiple tasks simultaneously.
• Previous experience in customer service is preferred, but we are willing to train the right candidate who demonstrates the necessary skills and attitude.
• Join us and be part of a team that values customer satisfaction and strives to exceed expectations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints in a timely manner.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information.
• Collaborate with other departments to resolve complex issues.
• Follow up with customers to ensure their issues are resolved.
• Identify and escalate priority issues to the appropriate team.
• Provide feedback on the efficiency of the customer service process.
• Assist in training new customer service representatives.
• Meet or exceed performance metrics and targets.
• Stay updated on product knowledge and company policies.
• Handle customer inquiries with professionalism and empathy.
• Document all customer interactions and actions taken.
• Participate in team meetings and training sessions.
• Contribute to a positive team environment.
• Suggest improvements to enhance customer experience.
• Adhere to company guidelines and procedures.
• Manage multiple tasks and prioritize effectively.
• Maintain a high level of confidentiality and data security.

Requirements

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using customer service software and tools.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Positive attitude and a passion for helping others.
• Attention to detail and accuracy.
• Ability to learn quickly and adapt to changes.
• Basic computer skills, including Microsoft Office.
• Flexibility to work various shifts, including weekends and holidays.
• Strong listening skills and empathy.
• Ability to follow instructions and procedures.
• Reliable and punctual with a strong work ethic.
• Ability to maintain confidentiality of customer information.
• Willingness to go the extra mile to ensure customer satisfaction.
• Ability to handle a high volume of calls and emails.
• Strong interpersonal skills and ability to build rapport with customers.

Application Closing Date
20th October, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.