Social Media / Customer Support Officer at Ruth and Roots

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition.

We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors.

We are recruiting to fill the position below:

Job Title: Social Media / Customer Support Officer

Location: Ilupeju, Lagos
Employment Type: Full-time

Description 

• We seek a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, they drive customer engagement, website traffic, and revenue growth, while also acting as a liaison between the organization and her clients, providing product/services information, answering questions; and resolving any emerging client-based problems with accuracy and efficiency.

Job Brief

• We are seeking a motivated Social Media Specialist to effectively engage with targeted virtual communities and network users.
• Our objective is to achieve exceptional customer engagement, foster intimacy, drive traffic, and increase revenue through strategic utilization of the social media marketing roadmap.
• The ideal candidate should possess a comprehensive understanding of various social media platforms, trends and how to optimize content for maximum engagement.
• As a representative of our brand, you will actively participate in relevant conversations, gently promoting our products/services while providing support to existing and potential customers.
• Your expertise in social media marketing will be essential in achieving our goals and establishing strong brand connections.

Responsibilities

• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take action
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Requirements and Skills

• Proven working experience in social media marketing, as a Digital Media Specialist and in customer service roles
• High social media presence, page(s), contents
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and good understanding of major marketing channels
• Positive attitude, detail and customer-oriented with good multitasking and organizational ability
• Fluency in English
• BSc in Communications, Marketing, Business, New Media or Public Relations

Salary
N95,000 - N100,000 monthly.

Application Closing Date
Not Specified.