Customer Service Specialist (Business Development Focus) at Nebiant Analytics - Nexus D-Ipat Services

Nexus D-Ipat Services - Our client, Nebiant Analytics is an innovative EdTech startup offering cutting-edge courses in Business Analysis, Data Analytics, and Data Science.

They are recruiting to fill the position below:

Job Title: Customer Service Specialist (Business Development Focus)

Location: Lekki, Lagos (Remote)
Employment Type: Full-time

Job Summary

• We're looking for a results-driven Customer Service Specialist to drive business growth through exceptional customer engagement, cold calling, and closing high-ticket offers.
• The ideal candidate will ensure weekly targets are met for webinars and training sessions by converting leads into paying customers.

Key Responsibilities

• Cold calling and lead generation to fill webinars and training sessions in collaboration with the growth marketing team.
• Convert leads into paying customers, meeting or exceeding weekly targets.
• Provide exceptional customer service via phone, email, and chat.
• Address customer inquiries, resolve issues, and offer tailored solutions.
• Upsell and cross-sell relevant courses to existing customers.
• Collaborate with internal teams (marketing, sales, and product) to enhance customer experience.
• Maintain accurate records of customer interactions and sales performance.
• Meet or exceed weekly/monthly sales targets.

Requirements

• 2+ years of customer service experience in a sales-driven environment.
• Proven track record of success in cold calling and closing high-ticket offers.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and organizational skills.
• Familiarity with CRM software (e.g., Excel, HubSpot, Google sheets).
• Experience in EdTech or related industry (desirable).

Preferred Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• Certification in customer service or sales (e.g., CSP, CRS) is an added advantage.
• Experience with data analysis and reporting tools is an added advantage.

Salary
N90,000 - N100,000 Monthly.

What We Offer

• Competitive salary and commission structure.
• Opportunity to work with a cutting-edge EdTech startup.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities (Opportunity to upskill in any of our courses.
• HMO after satisfactory probation period)
• Recognition and rewards for outstanding performance.

Application Closing Date
7th October, 2024.

Method of Application
Interested applicants should forward their resume and cover letter to: [email protected] using the Job Title and Location as the subject of the mail.

Note

• Only selected candidates will be contacted for an interview.
• For more enquiries, Contact: 08131130891.