Operations Manager at James Court Hotel & Luxury Apartments - Talent Place Consulting

Talent Place Consulting - Our client, James Court Hotel & Luxury Apartments, is recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Brief

• We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our hotel and luxury apartments.
• The ideal candidate will ensure exceptional guest experiences, maintain high service standards, and manage various departments effectively.
• This role requires strong leadership skills, a strategic mindset, and a comprehensive understanding of hospitality management.

Key Responsibilities

• Oversee and coordinate daily operations to ensure seamless guest experiences in both hotel and luxury apartment settings.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Collaborate with department heads (front desk, housekeeping, maintenance, etc.) to optimize workflows and improve overall performance.
• Monitor guest satisfaction through surveys and reviews; implement necessary improvements based on feedback.
• Manage budgets effectively, controlling expenses while maximizing revenue opportunities.
• Train, motivate, and lead a diverse team to deliver exceptional service while upholding brand standards.
• Ensure compliance with health and safety regulations through regular inspections.
• Build positive relationships with vendors, suppliers, and local businesses to support operational needs.
• Address guest concerns or complaints professionally with a commitment to resolution.
• Stay informed about industry trends to drive continuous improvement in services offered.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in hotel operations management with a successful leadership track record (3+ years preferred).
• Strong analytical skills with the ability to solve problems efficiently.
• Excellent communication and interpersonal abilities for effective team collaboration.
• Proficiency in hotel management software as well as Microsoft Office applications.
• Demonstrated ability to drive revenue growth while optimizing operational efficiency.
• Knowledge of health and safety regulations relevant to the hospitality industry.
• Flexibility to work irregular hours including weekends and holidays as needed.

Skills:

• Leadership & Team Management
• Customer Service Excellence
• Financial Acumen & Budget Management
• Crisis Management & Problem Solving
• Operational Knowledge of Hotel Systems.

Application Closing Date
14th October, 2024.

How to Apply
Interested and qualified candidates should send their resume and a cover letter to: [email protected] using the job title as the subject of the mail.

Note

• Location: All candidates are to reside within the Lekki Axis.
• If you are passionate about delivering outstanding guest experiences while managing operations efficiently in a vibrant hotel environment, we encourage you to apply for this exciting opportunity.
• We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, national origin or disability.