Head of Operations at Synapse Services Limited

Synapse Services is the largest provider of Mental Healthcare Services in West Africa. We provide patient-centered care in a calm, serene environment with a robust mixture of locally and internationally trained professionals.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• We are looking for a Senior Operations Officer to oversee the management and maintenance of its facilities and equipment.
• S/he would be responsible for multiple facilities.

Job Responsibilities

• Day-to-day delivery of all facilities operations working with the locality admin and central office.
• Keep a database of equipment detailing Purchase Info, Specifications, Warranty, and manuals.
• Ensure equipment (Vehicles, Inverters, Air conditioners, Generators etc.) work optimally.
• Be actively involved in the procurement, repair and maintenance process:
• Source for technicians/engineers/vendors/3rd Party service providers,
• Obtain multiple quotes/invoices/bids, compare, and negotiate
• Initiate requests for approval,
• Inspect the supply/repairs and ensure the delivery note/work completion form is filled and properly filed.
• Assist the organization in keeping operations costs in check.
• Make requisitions for Office Supplies, Store Items, and Food Items and ensure stock controls are in place.

Facility Management:

• Work with Security Guards, Cleaners, Drivers and other operational staff to ensure service runs smoothly.
• Ensure the facility and its environs are kept clean and tidy; overgrown shrubs and grass are trimmed using lawnmowers and hedge trimmers.
• Inspect the Facilities (Building, Equipment, Furniture & Fittings) regularly, identify issues if any and perform minor on-site repairs.
• Manage relationships with Artisans, Vendors, Contractors and all service providers.
• Provide day-to-day operational assistance to departments and employees with concerns and or complaints.
• Ensure there’s a coordinated system for staff to document all operational requests/complaints affecting service delivery using the Complaints Book.

Maintenance:

• Implement the maintenance schedule to ensure the periodic maintenance/servicing of all facility equipment and update the routine maintenance log as needed.
• Coordinate and oversee Installation, Repair and maintenance activities and ensure that work is completed on schedule and in line with work orders.
• Be handy and possess demonstrated competency in one or more of the following:
• Basic electrical fault finding and repair
• Plumbing repair and installation
• Air Conditioning Servicing and elementary fault finding

Other:

• Maintain accurate Records, regularly update Logs and prepare relevant Weekly/Monthly Reports.
• Be in charge of making subscriptions/renewals (Internet, Cable TV (DSTV), Water, etc.)
• Represent the organization in neighbourhood groups and tenancy meetings.
• Ensure the facility is fully compliant with legal, health and safety requirements and regulations and best practices.
• Undertake other duties as required.

Requirements

• National Diploma / HND in Engineering, Project Management or any related discipline
• Certifications in HSE or Procurement and Supply Management are desired
• Minimum of 3 years experience working in a similar role preferably in a healthcare sector
• Proactive, Willingness and ability to learn
• Computer literacy
• Excellent communication skills
• A valid driver's license and the willingness to travel
• Ability to work under pressure and handle multiple projects simultaneously
• Must have availability to work weekends and off-hours
• Must be able to lift heavy objects
• Reliably commute or planning to relocate to Abuja before starting work (Required).

Salary
N200,000 Monthly.

Application Closing Date
16th November, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Job Location as the subject of the email.