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Field Service Personnel at Tizeti Network Limited

Posted on Wed 25th Sep, 2024 - hotnigerianjobs.com --- (0 comments)


Tizeti Network Limited (Wifi.com.ng) is a dynamic NCC-licensed Internet Service Provider operating in Africa. Our services encompass commercial and residential Internet solutions, serving estates, hotels, and multi-tenant buildings.

We are recruiting to fill the position below:

Job Title: Field Service Personnel

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

  • The field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair, and maintenance of wireless devices at client locations.
  • He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customer's premises ensuring customer satisfaction.

Key Responsibilities

  • Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
  • Provide post-installation education to clients on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • Maintain accurate service logs and enter them in the database
  • Resolution of trouble ticket
  • Application of configuration changes via our change control systems and processes.
  • Liaise with customer service and sales teams concerning customer complaints and inquiries
  • Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
  • Perform equipment upgrade and configuration
  • Draft and submit reports.

Requirements

  • Must Possess B. Sc (2.1) or HND (Upper credit) in Electrical and Electronics Engineering, Computer science, Information technology, or any other related discipline.
  • Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
  • Strong customer service skills
  • Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
  • Good analytical and problem-solving skills to diagnose issues.
  • Time management skills to handle appointments and stay on schedule.
  • Attention to detail and ability to multi-task
  • Organizational skills.
  • Computer and technical skills

Salary
N130,000 - N155,000 monthly.

Application Closing Date
5th October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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