Onboarding Team Lead at FiberOne Broadband (FOB) Limited

FiberOne is the largest fiber-to-the-home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed.

As pacesetters, FiberOne has consistently deployed high-end ultramodern technology to serve the rapidly emerging digital environment of netizens in Nigeria. Over the past 7 years, we have focused on nurturing the relationship we have with our customers.We are constantly discovering innovative ways to create more value and meet the needs of our customers. We understand the peculiarities of different types of business needs and can offer bespoke services tailored to your request.

We are recruiting to fill the position below:

Job Title: Onboarding Team Lead

Location: Lagos
Employment Type: Full-time

Job Objective

• Onboarding responsibility is to make sure customer installation is completed within the SLA to align with the organization’s goals for customer satisfaction and service excellence.

Responsiblities

• Supervision of agents in your team to ensure the SLAs of tickets in onboarding vendor buckets are met ensuring tickets in the refund and relocation buckets are treated
• Supervision of agents to ensure ticket SLA are met for various aspects of onboarding, follow up with tech team to ensure router deployment SLAs are being met
• Ensuring follow up and closure of aging tickets, checking onboarding pipelines daily to ensure they are being worked on by the agents
• Ensuring agents follow up with vendors for installations to meet required
• Manual reconnection and addition of lost days for relocation.

Competencies
Functional / Technical Competencies:

• Scheduling skills to assign tasks to vendors.
• Customer management.
• Good use of Microsoft packages.

General Competencies:

• Effective communication and documentation skills
• Problem solving skills and ability to work under pressure.

Behavioural Competencies:

• Listening skills
• Critical thinking and analytical abilities
• Paying attention to details.
• Strong interpersonal relationship skills.

Application Closing Date
1st October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.