Business Service Manager at Prestigious Consulting Group

Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

We are recruiting to fill the position below:

Job Title: Business Service Manager

Location: Ajah, Lagos
Employment Type: Full-time

Job Description

• The Business Service Manager will play a critical role in ensuring the success of the company's service operations.
• This individual will be responsible for managing client relationships, developing new business opportunities, ensuring quality service delivery, and overseeing all aspects of the business service portfolio.
• This role requires a strong background in facility management, energy solutions, business development, and operational oversight.

Key Responsibilities
Relationship Management:

• Build and maintain strong relationships with key clients, understanding their needs and delivering tailored service solutions.
• Serve as the primary point of contact for major clients, ensuring regular communication, addressing concerns, and managing expectations.
• Conduct regular performance reviews with clients to assess satisfaction levels and identify areas for improvement.

Business Development:

• Identify and pursue new business opportunities in facility management, solar power solutions, and generator maintenance.
• Develop strategies to expand DMV’s market share by targeting potential clients in various sectors such as industrial, commercial, and residential.
• Collaborate with the sales and marketing teams to prepare proposals, presentations, and bids for new projects.
• Keep up-to-date with industry trends and emerging technologies, identifying opportunities for service innovation.

Operational Management:

• Oversee the day-to-day operations of the company’s service offerings, ensuring quality, efficiency, and cost-effectiveness.
• Coordinate with the Operations Manager and field teams to ensure timely and professional service delivery in facility management and generator maintenance.
• Ensure compliance with relevant industry regulations, health and safety standards, and DMV's internal policies.
• Develop and implement standard operating procedures (SOPs) to enhance service delivery and operational efficiency.

Project Management:

• Lead and manage multiple service projects, ensuring they are delivered on time, within scope, and within budget.
• Track and report project performance using key performance indicators (KPIs), including revenue targets, operational costs, and customer satisfaction.
• Allocate resources effectively, balancing project demands with staff capacity.

Financial Management:

• Prepare and manage service budgets, ensuring that the business unit meets its financial targets.
• Analyze financial data to make informed decisions about resource allocation, cost-cutting opportunities, and revenue growth strategies.
• Review client contracts and agreements, ensuring all terms are met and invoices are issued on time.

Team Leadership and Development:

• Manage, mentor, and develop the business services team, including field service engineers, technicians, and administrative staff.
• Promote a culture of continuous improvement, encouraging innovation and knowledge sharing across the team.
• Conduct regular performance reviews and provide feedback to staff, identifying areas for professional development.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, or a related field. A Master’s degree is a plus.
• At least 5 years of experience in a senior business service or operations management role, preferably within facility management, energy solutions, or engineering services.
• Proven experience in business development and managing client relationships.
• Certification in Project Management (PMP, PRINCE2) or Facility Management (IFMA, FMP) is advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.

Salary
N250,000 Monthly.

Application Closing Date
8th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.