Relationship Manager at Lightheights Global Services Limited

Light Heights Global Services Limited is a high profile learning and training institute in international educational, with over 90% success in placement of Nigeria students into American Universities.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced and highly skilled Relationship Manager to oversee and manage relationships with our clients.
• The ideal candidate will play a crucial role in ensuring customer satisfaction, resolving any issues, and identifying opportunities for business expansion.
• As a Relationship Manager, you will be the primary point of contact for clients and will work closely with internal teams to deliver exceptional service.

Key Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the main point of contact for clients, addressing their needs and concerns promptly.
• Identify opportunities to upsell and cross-sell services to existing clients.
• Monitor client satisfaction and develop strategies for improving client retention.
• Collaborate with internal departments to ensure client needs are met.
• Conduct regular meetings with clients to review service performance and ensure alignment with their goals.
• Develop and execute strategies to improve overall customer experience.

Requirements

• Minimum of a Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Relationship Manager, Account Manager, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities with a client-centric approach.
• Ability to manage multiple clients and projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical skills with the ability to assess client needs and propose solutions.

Application Closing Date
15th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.