Front Desk Representative (Female) at DuoTech HR Consulting

At DuoTech HR Consulting, we understand that the success of any organization lies in its people. We are a leading HR Tech company dedicated to empowering businesses with innovative solutions and cutting-edge technology to transform their human resources practices.

With years of expertise in the HR industry, we have a deep understanding of the challenges faced by businesses today. We believe that every company, regardless of its size or industry, deserves access to top-tier HR solutions that drive growth, improve employee engagement, and maximize productivity.

We are recruiting to fill the position below:

Job Title: Front Desk Representative (Female)

Location: Wuse 2, Abuja (FCT)
Reports To: Office Manager/Operations Manager
Department: Customer Relations/Administrative Support
Level: Entry Level

Job Overview

• The Front Desk Representative will be the first point of contact for visitors, clients, and partners at the real estate office in Wuse 2, Abuja.
• This role requires a professional and welcoming individual capable of managing administrative tasks, providing information about the company’s real estate services, and ensuring smooth office operations.
• As a representative of the company, the Front Desk Officer will handle both face-to-face interactions and communications via phone and email, offering excellent customer service in line with the company’s standards.

Core Responsibilities
Reception and Client Interaction:

• Welcome clients and visitors, ensuring a friendly and professional first impression of the company.
• Provide accurate information regarding available properties, company services, and general inquiries.
• Manage the reception area, keeping it clean, organized, and well-stocked with company brochures and promotional materials.

Call and Email Handling:

• Answer incoming calls and respond to inquiries about real estate listings and services, forwarding them to the appropriate departments or representatives.
• Respond promptly to emails, assisting with client queries and booking appointments for property viewings or consultations.
• Record and log calls, messages, and client interactions using the office's communication tracking system.

Appointment Scheduling and Coordination:

• Schedule property viewings, client meetings, and follow-ups for the real estate team.
• Coordinate and manage the booking of conference rooms for meetings with clients, real estate agents, or external partners.
• Assist in maintaining calendars for property agents and senior management to avoid conflicts in scheduling.

Customer Service and Client Support:

• Assist potential buyers, renters, and real estate investors by providing information about the real estate market in Wuse 2 and other locations in Abuja.
• Ensure clients receive exceptional service by addressing any concerns or complaints and escalating them to the appropriate team members when necessary.
• Follow up with clients after appointments to gather feedback and assist with additional needs.

Administrative Support:

• Perform general office duties, including filing, data entry, and maintaining accurate client and property records.
• Monitor office supplies inventory and liaise with suppliers to ensure stock levels are maintained.
• Assist with the preparation of real estate documents, such as property agreements, brochures, and contracts.

Visitor Management:

• Maintain a visitor log and issue visitor passes to maintain security within the office.
• Inform the relevant team members of the arrival of scheduled visitors or clients.
• Escort visitors to appropriate personnel or meeting areas, ensuring a smooth transition through the office.

Property Marketing Support:

• Assist in distributing promotional materials for properties such as brochures, flyers, and real estate catalogs.
• Update the display area with new listings, including details and images of properties for sale or rent.
• Support the marketing team in organizing events, open houses, and real estate exhibitions.

Key Relationships:

• Internal: Real Estate Agents, Property Managers, Marketing Team, Operations Manager, Administrative Support Team
• External: Clients, Visitors, Vendors, Service Providers, Potential Buyers and Tenants

Requirements
Education:

• A Bachelor’s Degree in Business Administration, Public Relations, or a related field is preferred.
• Training in customer service, office administration, or real estate operations is an added advantage.

Knowledge:

• Familiarity with the real estate industry, particularly in Abuja, with knowledge of property listings in Wuse 2.
• Proficient in the use of office equipment, including telephones, computers, and office software (Microsoft Office Suite, email clients, etc.).

Experience:

• 1-2 years of experience as a Front Desk Officer or similar role in the real estate sector.
• Experience with customer service, call handling, and office administration in a fast-paced environment.
• Proven ability to handle multiple tasks, including scheduling, client management, and administrative support.

Skills:

• Strong verbal and written communication skills, with the ability to interact professionally with clients and colleagues.
• Excellent organizational skills with attention to detail and the ability to prioritize tasks.
• Problem-solving abilities and a customer-oriented approach to handling inquiries and complaints.
• Proficient in basic computer skills (Google Docs, Word, Excel, email).

Behavioral Competencies:

• Courteous, friendly, and approachable demeanor with strong interpersonal skills.
• Ability to work under pressure while maintaining a calm and professional attitude.
• Strong sense of accountability and responsibility in managing office operations.
• Adaptability to handle different client personalities and situations.

Additional Requirements:

• Must be punctual, dependable, and presentable, maintaining a professional appearance at all times.
• Willingness to work flexible hours, including occasional weekends, depending on client needs or company events.
• Basic understanding of Abuja's property market, particularly in Wuse 2, will be an added advantage.

Salary
N80,000 - N120,000 / month.

Application Closing Date
1st October, 2024.

How to Apply
Interested and qualified candidates should send their CV and 60-90 Seconds video highlighting your skills and passion for customer service to: [email protected] using "Front Desk Representative" as the subject of the email.

Note: All applications without a video attachment will beautomatically disqualified.