Receptionist at Ebeonadi FM

Ebeonadi FM is the only resident radio station on 24hr transmission in Southeast Nigeria. Started in 2014, Ebeonadi combines culture with entertainment. Proudly Nigerian and Proudly Igbo, we don’t use foreign accents on our station. We are true to our heritage and culture. Welcome to Ebeonadi FM 103.5

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Ogidi, Anambra
Employment Type: Full Time
Department: Front Desk / Reception

Job Overview

• We require the services of a dynamic and results-driven Receptionist to contribute to the company's growth. If you're passionate for managing clients and ensuring their satisfaction, we invite you to explore this exciting opportunity.
• Candidates will provide exceptional customer service, manage front desk operations, and perform administrative tasks to ensure a welcoming and efficient office environment.

Key Responsibilities
Front Desk Operations:

• Greet visitors, clients, and employees, ensuring a warm and professional welcome.
• Manage reception area, maintaining organization and cleanliness.
• Answer and direct phone calls, respond to voicemails, and handle email inquiries.
• Monitor and control access to the building, issuing visitor access as needed.

Administrative Tasks:

• Manage calendars, schedule appointments, meetings, and events.
• Coordinate travel arrangements, book flights, and hotels.
• Prepare and distribute documents, reports, and correspondence.
• Maintain accurate records, files, and databases.

Communication and Customer Service:

• Respond to client inquiries, providing timely and accurate information.
• Resolve issues promptly, escalating concerns to management as needed.
• Develop and maintain positive relationships with clients, vendors, and colleagues.

Additional Responsibilities:

• Maintain office supplies, order materials, and manage inventory.
• Assist with event planning, coordination, and execution.
• Provide support to colleagues with administrative tasks.

Key Performance Indicators (KPIs)

• Customer satisfaction ratings.
• Response time to phone calls and emails.
• Accuracy and timeliness of administrative tasks.
• Maintenance of organized and welcoming reception area.
• Team support and collaboration.

Requirements

• National Diploma, HND, Bachelor's Degree preferred.
• 1 - 2 years of receptionist or administrative experience.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in MS Office, calendar management and phone handling proficiency.

Desirable Qualities:

• Professional certifications (e.g., Certified Administrative Professional).
• Experience with customer relationship management (CRM) software.
• Knowledge of office management software and systems.

Application Closing Date
14th October, 2024.

How to Apply
Interested and qualified candidates should send their application to: [email protected] using the Job Title as the subject of the mail.