Welfare Analyst at Max Drive

Max Drive - We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

We are recruiting to fill the position below:

Job Title: Welfare Analyst

Location: Osogbo, Osun
Job type: Full time
Category: Driver Operations

Job Description

• We are looking to hire an experienced Driver Welfare Analyst who will creatively oversee all aspects of our Champions welfare, monitor and attend to the request of our Champions.

Responsibilities
Welfare Operations:

• Track Champion daily attendance and follow up on absent champions
• Monitor turnover and retention rates amongst Champions
• Appropriately attend to the requests of the Champions and follow through
• Track and respond to all champions personal events e.g. leave, birthdays, deaths, accidents, etc.
• Research and suggest Champions insurance options and HMO plans
• Follow through on Champions emergency issues e.g. Accidents, harassments, Law enforcement issues, etc. and escalate if necessary
• Collection of fees for HMO, Group Life and Accident, and other forms of insurance enforced
• Conduct exit interviews for champions, collate feedback and provide recommendations
• Collect and collate information from champions and provide feedback to supervisor on issues that can be resolved
• Conduct champion surveys and analyze the data as well continuously determine new ways to increase and ensure retention
• Implement recognition and appreciation programs across the organization
• Encourage champion networks and committees to foster a community.

Report and administration Management:

• Implement stated team and company strategies, goals, objectives and procedures
• Use appropriate methods, frameworks and channels to carry out tasks
• Optimize processes for effective and efficient budget use
• Properly track, record and maintain champions information (hard and soft copy documentation)
• Prepare periodic and analytical reports for supervisor
• Update the Champions insurance and HMOs database
• Develop and suggest creative welfare strategies, and procedures, etc.

Data Analytics:

• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop and implement databases, collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data resources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in complex data sets.
• Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Work with line manager to prioritize business and information needs.

Required Qualifications

• A degree in related fields, minimum of a HND
• Proven experience working in / knowledge of a recruitments or analyst role
• Demonstrated high computer literacy: particularly with programmes in Microsoft Office
• 1 year and above work experience.

Skills and Abilities:

• Strong interpersonal and communication(written and oral) skills
• Strong People Management skill
• Strong Administrative skill
• Employee engagement skill
• Empathetic and approachable
• Objective, understanding and resilient
• Detail oriented
• An ability to prioritise, plan and organise work in a busy environment
• Record/book keeping skills

Application Closing Date
Not Specified.