Front Desk / Customer Service Officer at Role Model School

Role Model School, a Christian Nursery and Primary school, is recruiting to fill the position below:

Job Title: Front Desk / Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Front desk/ Administrative Personnel will undertake all receptionist and clerical duties at the desk of the main entrance.
• He/she will act as support to the school being the first contact / front line in receiving visitors, staff and pupils to the school.
• He/she will also provide general administrative support duties to staff.

Responsibilities

• Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
• Managing the staff, pupils, parents and visitors to the school entry system
• Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
• Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
• To build and manage the ambiance of the front office.
• Manage incoming calls in a pleasant phone manner.
• Manage correspondence between school, parent and prospective parent
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
• Provide accurate, valid and complete information during the inquiry.
• Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of parent interactions, process and file documents
• Participate in the admission process
• undertake other duties as directed.

Requirements

• Degree in Humanities or any Social Sciences from a reputable University
• At least two (2) years’ work experience within an administrative team.
• Good command of written and spoken English
• Strong phone contact handling skills and active listening
• Familiarity with MS Office package
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a team
• Good administrative skills.

Application Closing Date
4th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.