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Mandarin Speaking Operations Analyst - Customer Service at PalmPay Limited

Posted on Fri 20th Sep, 2024 - hotnigerianjobs.com --- (0 comments)


PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Mandarin Speaking Operations Analyst - Customer Service

Location: Opebi, Lagos
Employment Type: Full Time

Job Summary

  • We are looking for a skilled Mandarinspeaking Operations Analyst to join our Customer Service team at PalmPay. 
  • In this role, you will be responsible for ensuring operational efficiency and delivering excellent customer experiences.
  • This role involves analyzing data, improving processes, and ensuring efficient and effective business operations. 
  • Your main focus will be on analyzing customer service operations, identifying areas for improvement, and implementing strategies to enhance service delivery.

Key Responsibilities
Data Analysis and Reporting:

  • Collect, analyze, and interpret data to identify trends and insights.
  • Prepare reports and presentations to communicate findings to management.
  • Monitor key performance indicators (KPIs) and develop metrics to track operational performance.

Process Improvement:

  • Identify areas for process improvement and operational efficiency.
  • Develop and implement strategies to enhance workflow and reduce costs.
  • Collaborate with cross-functional teams to streamline operations.

Market and Business Research:

  • Conduct market research and analysis on Mandarin-speaking regions.
  • Stay updated on industry trends and the competitive landscape.
  • Provide insights to support strategic decision-making.

Communication and Coordination:

  • Serve as a liaison between the company and Mandarin-speaking clients or partners.
  • Facilitate communication and coordination with stakeholders in Mandarin-speaking regions.
  • Ensure accurate and timely translation of documents and communications.

Project Management:

  • Support project planning and execution.
  • Monitor project timelines and deliverables.
  • Ensure projects are completed on time and within budget.

Compliance and Risk Management:

  • Ensure compliance with local regulations and company policies.
  • Identify potential risks and develop mitigation strategies.
  • Conduct regular audits and reviews to ensure operational integrity.

Qualifications
Education:

  • Bachelor’s degree in Business Administration, Operations Management, Economics, or a related field.

Language Proficiency:

  • Fluency in Mandarin (both written and spoken). This is a Must Have

Experience:

  • Proven experience in operations analysis, process improvement, or a related role.
  • Experience working in or with Mandarin-speaking regions is preferred.

Skills:

  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Attention to detail and strong organizational skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

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