Telesales Officer at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Telesales Officer

Location: Lagos
Employment Type: Full-time

Job Purpose

• To promote and sell loan products to potential customers via telephone calls, handle inquiries, and provide excellent customer service, with the aim of achieving sales targets.

Key Responsibilities

• Lead Generation & Cold Calling:

  • Proactively contact potential customers from leads, databases, or provided lists.
  • Use persuasive techniques to encourage customers to apply for loans.

• Product Promotion:

  • Explain various loan products (e.g., personal loans, home loans, etc.) to customers in a clear and concise manner.
  • Answer customer inquiries regarding loan terms, interest rates, eligibility criteria, and other details.

• Sales Achievement:

  • Meet and exceed individual and team sales targets.
  • Convert leads into successful loan applications.
  • Follow up with potential clients who have shown interest but have not yet completed the loan application.

• Customer Service:

  • Provide prompt, accurate, and courteous responses to customer inquiries.
  • Guide customers through the loan application process.
  • Address any concerns or issues customers may have regarding loan services.

• Data Entry & Record Management:

  • Maintain detailed records of customer interactions, including calls made, responses received, and sales conversions.
  • Update customer information and track application status in the CRM system.

• Compliance:

  • Ensure adherence to company policies, industry regulations, and legal requirements.
  • Maintain confidentiality and security of customer information.

• Team Collaboration:

  • Work closely with the sales and operations teams to ensure smooth processing of loan applications.
  • Participate in team meetings, share insights, and contribute to the overall sales strategy.

Qualifications

• Education: High school diploma or equivalent (bachelor’s degree preferred).
• Experience: Prior experience in telesales, customer service, or the financial industry is advantageous.
• Technical Skills: Familiarity with CRM software and basic computer skills.

Key Skills & Competencies:

• Excellent Communication: Strong verbal communication skills to effectively convey product details.
• Persuasion Skills: Ability to convince and influence potential customers.
• Customer Focus: Commitment to providing a high level of customer service.
• Target-Oriented: Proven ability to meet and exceed sales targets.
• Time Management: Ability to manage a high volume of calls and applications efficiently.
• Resilience: Able to handle rejections and bounce back with enthusiasm.
• Team Player: Willingness to collaborate with team members to achieve overall goals.

Salary
N50,000 - N55,000 monthly.

Application Closing Date
30th October, 2024.