Team Lead, Facilities at Intelics Solutions Nigeria Limited

Intelics Solutions is Africa’s largest Information Technology Enabled Services company, a Joint venture between Writer Business Services Private Limited, Asia’s largest & amongst top 7 worldwide Information Management Service provider & IAL Nigeria Limited, Nigeria’s oldest & largest Move Management Company. Through our services we offer business value to our customers by combining operational excellence with deep domain expertise across the entire spectrum of vertical, including Banking & Financial Services, Insurance & Healthcare, Manufacturing & Pharmaceuticals, Retail and Shipping & Utilities. Our Business Process Service offerings helps organizations move faster – by simultaneously being more innovative & efficient. By leveraging our synergies across business processes, technology & consulting services we are able to ensure & deliver customer-centric environments.

We are recruiting to fill the position below:

Job Title: Team Lead, Facilities

Location: Lagos

Job Summary 

• The Team Lead Infrastructure Facility is the lead accountable person to ensure the asset portfolio is managed and maintained(through its supplierss) compliantly,taking due regard to statutory and mandatory legislative requirements. Provide operations and maintenanace leadership through controlling, managing, auditing, supporting daiy data centre operations and network facilities activities in network operations processes and cost.
• Also, responsible for acquisition, management and maintenance of network facilities and physical infrastructure including but not limited to data centers and Base Transceiver Station(BTS) sites.

Expected Key Results
Successfully manage Data Centre layout and environment:

• Ensure adequate management of all data centre operatons by adhering to all set service level agreements on all key performance indicators.
• Negotiate with service providers, ensuring delivery of efficiencies and cost savings as well as onducting capacity planning, general capacity reviews, driving efficiencies accross the various infrastructure
• Implementation of heat and smoke detection and fire suppression to fully achieve efficiencies and compliance to IPNX standards
• Ensure adequate cooling and power availability at all data centres, collocated sites and all Centaral Office locations. Ensure 99.5% power and cooling accross board.
• Ensure adequate review and sign-off of all collocation nd facility contracts; ensuring favourable clauses apply for ipNX.
• Ensure effective engagement of all collocation service contracts and enforcing all penalty clauses when and where required
• Organise and ensure monthly governance meetings with service providers to review performance and point out arears of improvement and ensure corrections are made where necessary
• Proactively detect and proffer solutions that would enhance the operations of all data centres
• Drive the setup, supply and installation of air conditioning, fire defense and power reticulation for new central office builds in line with specified project delivery timeline.
• Ensure efficient contractor management, ensuring all contractors achieve service delivery in line with specified contract terms. Provide governance and adequate over sight on the performance of all service delivery in line with the contract agreements.
• Ensure adequate and timely processing of all contractor payments and ensurig payments ate made as at when due. Ensure strict adherance to infrastructure division contractor management indexand ensure there are no cases of contractors 'downing tools' due to lack of payment
• Ensure timely delivery of all customers services at th data centres
• Ensure that there is a process in place to review risk assessments and method statements for work delivered as part of the facilities management service
• Ensure that there is a process in place to review risk assessments and method statements for work delivered as part of the facilities management service.
• Ensure adequate monitoring of all POP sites, Data centres and central office sites to proactively detect and resolve faults in order to avert avoidable outages.

Capacity and Property Management:

• Drive end-to-end processes and procedures to manage Network Infrastructure capacities and capabilities
• Plan and execute maintenace of Network infrastructure and physical property, including management of leases, contracts and statutory/ regulatory.
• Management of site acquisition agents to ensure timely acqusition and preparations of lease agreements for site rollout
• Ensure legislative and statutory compliance of assets and services are maintained, including schedule examinations,inspections and monitoring.

Strategic Business Continuity Plan (BCP):

• Oversee the planning,implementation,designating the resources and then continue testing and auditing of business continuity plan for infrastructure sustainability
• Work with Head of Tx/core & facilities and key stake holders to approve the planning structure, identification of theroles of certain individuals, necessary teams responsible for developing and executing th business continuity plan, and prioritize critical business operations
• Implement a carefully planned and detailed business operations that will include identifying all possible threats and risks, recovery processes which are already in place by the organization, and appropriate response to the disruption by teams that are knowlegeable i their area of responsibility and in the event of relocation to an alternate facility
• Ensure quality assurance is performed both on the internal and external level to ensure effectiveness in the event of disruption of services.

Stakeholder management and Disaster Recovery Plan (DCP):

• Proactively structure,i dentification of the roles of certain individuals, necessary teams responsible for developing and executing the business cases and investment papers wher required
• Control and operational management of the partners to deliver optimal end-to-end network availability and KPI target
• Provide engineering support and participate in investigations of incidents relating to failure of any infrastructure.
• Hold contractors to be accountable, ensuring that assests are suitably managed and maintained in accordance with thier contract and legalisation, undertaing PPMs, proactive and reactive maintenance
• Support the implementation of a Disaster Recovery Plan for infrastructure facilities and ensure the processes used for facilitating recovery and more flexible,ontext based and collaborative
• Activate and coordinate a Disaster Recovery Plan (DCP) support function and processes that are scalable and based on demonstrated recovery needs.

Timely issue management of facilities:

• Managing asset faults in a imely manner, and communicating reassurance to key stakeholders, end usergroups, and senior leadership alike.
• Ensure the provision of innovative ideas and solutions enabling service improvements throughout the companies facilities
• Ensure best value and cost effective solutions relating to the provision of the facilities and IPNX delivery mosel including that of the outsourced vendor service partner provisions
• Support building tours with regional teams/outsourced vendor partners to ensure issues are noted, duly recorded and followed up
• Document and present the completed outcome of issues including any corrective actions to ensure that the buildings and all associated areas of the sites are maintained to a high standard
• Ensure the regular update of central records surrounding space utilisation and occupancy levels including surveys surrounding utilisation

Requirements
Educational Qualifications & Functional Skills:

• University degree in Telecommunications/Electrical Electronics Engineering/Computer Science(2.2/Upper Credit Minimum)
• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces
• 3+ years experience in Telecommunications Operations Management
• 3+ years in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/partners
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Proficient at report writing, creating and presenting presentations
• Strong communicator and able to clearly articulate complex issues and technologies
• Ability to propose systems design and configuaration improvements
• Curious and exposure in new and emerging technologies
• Negotiation, facilitation and consensus building skills
• Ability to work independently, be self motivated and handle multiple priorities
• Capable of supporting hundreds of systems both virtual and physical
• Ability to plan, organize and document complex systems designs
• High attention to details and strong ability to resolve systems issues
• Good communicator and able to clearly articualte complex issues
• Advanced knowledge of mobile telecommuncations network architecture/ technologies
• Sound understanding of project management
• Knowlege of Data Centre Management will be an advantage.

Work Experience:

• At least 4years experience in Telecommunications Operstions Management
• Minimum of 4+ years in operation support, installations ad commissioning
• Proven experience of working with multiple suppliers/vendors/partners
• Experience of supporting a business contract and/or providing support to a professional function
• Significant experience in developing and implementing new FM strategy, plans and systems
• Experience of Safety Management sysyems
• Experience in writing Asset Management strategy, processes, procedures, Business Cases and strategy papers.

Application Closing Date
20th September, 2024.

Method of Application
Interested and qualified candidates should forward CV to: [email protected] using the Job Title as the subject of the email.